Contract CS Rep — First-Call Resolution (Nashville/Remote)

Aegis Worldwide; Nashville (TN); Remote; USD 19,286 - 24,796; Part time

Job summary

A client based in Nashville is seeking a Customer Service Rep to deliver exceptional support during the busy season. This role is unique as it focuses on resolving customer needs without scripts or outbound calls. The ideal candidate will have 1-2 years of call center experience and must be adaptable to varying tasks. There is also an option to work remotely provided the individual supplies their own laptop and headset. This is a contract role lasting 4-5 months.

Qualifications

• 1-2 years of call center experience is required.
• Ability to work independently and handle various tasks.
• Must provide own laptop and headset for remote work.

Responsibilities

• Handle inbound calls and provide customer support.
• Assist customers with account cancellations empathetically.
• Answer questions about accounts and subscription details.
• Confirm eligibility for sales and subscriptions.
• Adapt to various tasks as needed throughout the day.

Skills

Customer service

Call handling

Empathy

Job description

A client based in Nashville is seeking a Customer Service Rep to deliver exceptional support during the busy season. This role is unique as it focuses on resolving customer needs without scripts or outbound calls. The ideal candidate will have 1-2 years of call center experience and must be adaptable to varying tasks. There is also an option to work remotely provided the individual supplies their own laptop and headset. This is a contract role lasting 4-5 months.