Insurance Customer Service Specialist – Onsite Nashville

Talentify; Nashville (TN); On-site; USD 54,000 - 62,000; Full time

Job summary

Aston Carter is seeking a Customer Service Representative for an onsite, full-time contract in Nashville, TN. You will be the primary contact for customers, handling inquiries, billing issues, and account questions with professionalism and empathy.

The ideal candidate has 5–7 years of customer service experience, strong written and verbal communication, and the ability to work independently. Proficiency with Microsoft Office and a calm, detail-oriented approach are essential.

Qualifications

• High school diploma or GED required.
• 5-7 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Ability to work independently while managing multiple priorities.
• Strong attention to detail and documentation skills.
• Proficiency with Microsoft Office applications, including Word and PowerPoint.
• Demonstrated ability to handle difficult customer interactions professionally and effectively.

Responsibilities

• Respond to customer inquiries regarding products, services, billing, and account-related issues.
• Resolve customer complaints by investigating concerns, processing adjustments, issuing refunds, or coordinating appropriate solutions.
• Communicate claim investigation results and provide updates on resolutions and next steps.
• Escalate unresolved customer issues to the appropriate departments for further review and follow-up.
• Accurately document customer interactions, complaints, inquiries, and actions taken in company systems.
• Review and analyze information to determine the validity and root cause of customer concerns.
• Promote and recommend additional products or services when appropriate.
• Deliver professional, timely, and empathetic customer support through phone, email, and other communication channels.

Skills

Customer service

Communication

Problem solving

Documentation

Independent worker

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Aston Carter is seeking a Customer Service Representative for an onsite, full-time contract in Nashville, TN. You will be the primary contact for customers, handling inquiries, billing issues, and account questions with professionalism and empathy.

The ideal candidate has 5–7 years of customer service experience, strong written and verbal communication, and the ability to work independently. Proficiency with Microsoft Office and a calm, detail-oriented approach are essential.