Customer Care Specialist – Frontline Support

RJ Young; Nashville (TN); On-site; USD 24,796 - 27,552; Part time

Job summary

RJ Young is looking for a Customer Care Representative in Nashville, Tennessee. In this role, you’ll handle customer inquiries and resolve issues to ensure high satisfaction levels. The position requires strong communication skills and the ability to multitask while maintaining professionalism.

Applicants should have a High School Diploma, with customer service experience preferred. The pay range is $18 - $20 per hour. RJ Young offers a supportive work environment and values diversity and inclusion.

Qualifications

• Customer service experience preferred.
• Strong verbal and written communication skills are essential.
• Proficient in Microsoft applications preferred.

Responsibilities

• Field inbound calls in a professional and courteous manner.
• Respond to customer inquiries via phone and email.
• Research and identify effective solutions to customer issues.
• Enter incoming service and supply requests accurately.
• Follow up with customers as needed to ensure resolution.
• Collaborate with internal teams to address customer needs.

Skills

Customer service experience

Strong verbal and written communication skills

Active listening

Conflict resolution abilities

Multitasking

Proficiency with Microsoft applications

Attention to detail

Problem-solving skills

Empathy

Adaptability

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

RJ Young is looking for a Customer Care Representative in Nashville, Tennessee. In this role, you’ll handle customer inquiries and resolve issues to ensure high satisfaction levels. The position requires strong communication skills and the ability to multitask while maintaining professionalism.

Applicants should have a High School Diploma, with customer service experience preferred. The pay range is $18 - $20 per hour. RJ Young offers a supportive work environment and values diversity and inclusion.