Service Advisor: High-Earning, Growth & Benefits

Sonic Automotive; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Sundays Off

Thanksgiving & Christmas closed

Employee Pricing on Purchases & Leases

Gym membership discounts

Exclusive travel deals

Job summary

Momentum VW, a Sonic Automotive family dealership in Houston, TX, seeks a Service Advisor to deliver outstanding customer service and coordinate between customers and technicians to ensure timely diagnosis, service, and repair of vehicles. The role requires at least 1 year of dealership experience, strong communication skills, and knowledge of automotive systems.

The job offers a performance-based earnings range of $60,000 to $100,000+ per year with comprehensive benefits, and a full-time

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• Authorized to work in the USA.
• Ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle billing inquiries.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer service

Communication

Automotive systems knowledge

Multitasking

Time management

Organizational skills

Customer liaison

Tools

CDK

Job description

Momentum VW, a Sonic Automotive family dealership in Houston, TX, seeks a Service Advisor to deliver outstanding customer service and coordinate between customers and technicians to ensure timely diagnosis, service, and repair of vehicles. The role requires at least 1 year of dealership experience, strong communication skills, and knowledge of automotive systems.

The job offers a performance-based earnings range of $60,000 to $100,000+ per year with comprehensive benefits, and a full-time