Service Advisor – Auto Care Concierge | 401(k) Match

Sonic-Automotive; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Employee Pricing on Purchases & Leases

Free & Discounted Gym Memberships

Exclusive Travel Deals on Hotels, Rent

Exclusive Travel Deals on Hotels, Rent

Exclusive Travel Deals on Hotels, Air

Career Growth in a Fortune 500 Company

Job summary

Sonic Automotive’s Momentum VW is seeking a Service Advisor to join our service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly with exceptional customer service.

Responsibilities include greeting customers, documenting issues, explaining services, scheduling, coordinating with technicians, and maintaining service records with accurate invoices.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Experience as Service Advisor

Communication skills

Automotive knowledge

Multitasking

Time management

Service department operations

Valid driver's license

Pre-employment testing

Tools

CDK

Job description

Sonic Automotive’s Momentum VW is seeking a Service Advisor to join our service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly with exceptional customer service.

Responsibilities include greeting customers, documenting issues, explaining services, scheduling, coordinating with technicians, and maintaining service records with accurate invoices.