Mid-Market Technical Account Lead | Cybersecurity

Georgian; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus program or competitive%

Competitive benefits

Paid parental leave

RRSP or 401K matching

Referral bonus

Job summary

eSentire is seeking a Technical Account Manager to be the trusted technical advisor for customers, partnering with an Account Manager to ensure customers realize the full security value of Atlas AI MDR.

You will lead onboarding, platform optimization, security reviews, and customer enablement, translating Atlas AI capabilities and TRU threat intelligence into clear guidance for SOC, engineering and product teams.

Qualifications

• 5-8 years in customer success, technical support, technical account management, or a related IT/security role
• Strong, independent confidence in cybersecurity and MDR/SOC operations
• Understanding of growing security domains, including incident response, threat intelligence, and vulnerability management
• Ability to understand the needs of SOC and IR teams and translate them into account strategy
• Strong presentation skills for mid-sized and cross-functional groups, and ability to align multiple stakeholders within a customer organization

Responsibilities

• Serve as the primary technical contact and trusted advisor to assigned accounts, building relationships with technical buyers and champions and aligning stakeholders.
• Lead technical check-ins, platform reviews, service performance discussions, and demonstrate the ability to own customer meetings.
• Proactively monitor account health and own resolving customer escalations, coordinating across SOC, Product, and Engineering.
• Guide customers through onboarding and ongoing optimization of their security stack.
• Demonstrate value across the full eSentire service portfolio.
• Advocate for customers with the Product team.

Skills

Cybersecurity

MDR / SOC operations

Presentation skills

Stakeholder alignment

Independent problem-solving

Education

Bachelor's degree

Professional certification

Tools

Salesforce

Job description

eSentire is seeking a Technical Account Manager to be the trusted technical advisor for customers, partnering with an Account Manager to ensure customers realize the full security value of Atlas AI MDR.

You will lead onboarding, platform optimization, security reviews, and customer enablement, translating Atlas AI capabilities and TRU threat intelligence into clear guidance for SOC, engineering and product teams.