Customer Success Manager

Recruitergrounds; San Francisco (CA); In loco; USD 180.000 - 230.000; Tempo pieno

Descrizione del lavoro

RecruiterGrounds is seeking a Customer Success Manager to manage enterprise accounts, drive onboarding and adoption, and own renewals and expansions. You will troubleshoot APIs and integrations with Product, Support, and Engineering, and lead business reviews with senior stakeholders.

Ideal candidates have 6+ years in customer-facing SaaS, 3+ years managing enterprise accounts, and proven renewals ownership. Prior experience in AI/data infrastructure or cloud environments is a plus.

Competenze

• 6+ years in customer-facing SaaS roles, including 3+ years managing enterprise customers.
• Hands-on API troubleshooting with Postman or comparable tool.
• Experience in a high-growth startup or scale-up.
• Proven ownership of renewals, expansion, and revenue retention targets.
• Clear communication with executives and confidence working with technical stakeholders.

Mansioni

• Own enterprise accounts through onboarding, adoption, renewals, retention, and expansion.
• Troubleshoot APIs, integrations, logs, and customer workflows with Product, Support, and Engineering.
• Lead business reviews, demonstrate ROI, and build relationships with technical teams and senior decision-makers.
• Monitor customer health, address churn risks, and identify opportunities to grow account value and revenue.

Conoscenze

6+ years in customer-facing SaaS roles

3+ years managing enterprise customers

API troubleshooting with Postman

Experience in high-growth startup

Ownership of renewals and revenue

Executive communication with technical

Strumenti

Postman

Descrizione del lavoro

Location: San Francisco Bay Area, USA

Work arrangement: On-site, five days per week.

Employment type: Full-time

Compensation: US$180,000–230,000 in annual on-target earnings (OTE), including base and variable compensation.

About the Opportunity

RecruiterGrounds is supporting the search for a Customer Success Manager for a growing AI and data infrastructure company.

Help enterprise customers achieve measurable business results while building long-term account relationships. You'll combine strategic account management, commercial ownership, and hands‑on technical troubleshooting.

What You'll Do

• Own enterprise accounts through onboarding, adoption, renewals, retention, and expansion.
• Troubleshoot APIs, integrations, logs, and customer workflows with Product, Support, and Engineering.
• Lead business reviews, demonstrate ROI, and build relationships with technical teams and senior decision-makers.
• Monitor customer health, address churn risks, and identify opportunities to grow account value and revenue.

What We're Looking For

• 6+ years in customer-facing SaaS roles, including 3+ years managing enterprise customers.
• Hands‑on API troubleshooting with Postman or a comparable tool; practical experience is essential.
• Experience in a high‑growth startup or scale‑up.
• Proven ownership of renewals, expansion, and revenue retention targets.
• Clear communication with executives and confidence working with technical stakeholders.

Experience with AI/ML, data platforms, API products, developer tools, or cloud infrastructure would be an advantage.