Mid-Market Customer Activation Leader

Ramp; New York (NY); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

One Medical membership

401(k) with employer match

Unlimited PTO

Parental leave

Wellness stipend

Pet insurance

Relocation to NYC

WFH stipend

Job summary

Ramp is seeking a Front-line Manager of Customer Success for its Mid Market portfolio in New York. You will lead 6–8 CSMs, each handling ~60 activations, and shape standardized onboarding, playbooks, and coaching to scale with growth.

You will partner with Sales, Marketing, Operations, Risk, and Product to drive outcomes, refine CS motions, and maintain high CSAT as you scale multi-product adoption and upsell opportunities.

Qualifications

• 5+ years in implementation, CSM or AM with a proven track record.
• Experience building and leading 3+ CSM/AM teams.
• Strong data analytics using Salesforce, Looker, and Excel.

Responsibilities

• Lead a team of 6-8 CSMs to drive onboarding and activation for ~60 activations per CSM.
• Develop and standardize implementation playbooks; coach and mentor individually.
• Collaborate cross-functionally with Sales, Marketing, Operations, Risk, and Product.
• Build and leverage AI tools and Salesforce dashboards to monitor CS outcomes.
• Report team performance and forecast to senior leadership.
• Own a voice of the customer; drive Ramp’s Mid Market CS motions.

Skills

Leadership

Coaching

Data analytics

Cross-functional collaboration

Forecasting

Mentoring

Communication

Strategic mindset

Buyer enablement

Education

CPA or equivalent

Tools

Salesforce

Looker

Excel

Job description

Ramp is seeking a Front-line Manager of Customer Success for its Mid Market portfolio in New York. You will lead 6–8 CSMs, each handling ~60 activations, and shape standardized onboarding, playbooks, and coaching to scale with growth.

You will partner with Sales, Marketing, Operations, Risk, and Product to drive outcomes, refine CS motions, and maintain high CSAT as you scale multi-product adoption and upsell opportunities.