Mid-Market AI Account Manager | Remote

ElevenLabs; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ElevenLabs is seeking an experienced Account Manager to own the commercial relationship for 50–100 mid‑market accounts across the US. You’ll drive value, expand into new products, and renew with conviction while leading systems and playbooks for scalable growth.

You will work with developers, product teams, and executive stakeholders to align AI-native solutions with business outcomes, owning renewals, cross‑sell, and ARR growth.

Qualifications

• 3 to 5 years of Account Management or Customer Success in B2B SaaS, Developer Tools, or AI/ML products.
• Proven ability to own revenue outcomes end to end - quota, renewals, and expansion.
• Commercial acumen to engage economic buyers and build business cases.
• Ability to hold technical conversations with developers or engineering teams; AI concepts, APIs and SDKs.
• Use product data to stay ahead of accounts - identify health signals and expansion opportunities.
• Read a room across founders, tech leads and procurement for the right messaging.

Responsibilities

• Own the full commercial relationship for a book of 50–100 mid‑market accounts.
• Build systems, playbooks, and motions to drive outcomes across a diverse book while deepening select relationships.
• Advise on agent design, voice customization, conversation flows, integrations and data-driven improvements.
• Connect technical performance to commercial growth and partner with high‑growth accounts to drive value.
• Own NRR and lead cross‑sell into ElevenLabs’ expanding product suite; renewals end‑to‑end.

Skills

Account Management

Customer Success

B2B SaaS

AI concepts

API integrations

SDKs

Renewals

Cross-sell

Job description

ElevenLabs is seeking an experienced Account Manager to own the commercial relationship for 50–100 mid‑market accounts across the US. You’ll drive value, expand into new products, and renew with conviction while leading systems and playbooks for scalable growth.

You will work with developers, product teams, and executive stakeholders to align AI-native solutions with business outcomes, owning renewals, cross‑sell, and ARR growth.