Mid-Market Accounts Leader: Growth & Strategy

TPx Corp.; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

TPx Corp. seeks a Manager of Mid-Market Accounts to lead and grow relationships with mid-market clients (50–249 employees). You will coach account managers, build senior-level client relationships, and drive value and renewal strategies across the portfolio.

Responsibilities include setting goals, delivering forecasts, and coordinating with Sales, Customer Success, Product, and Marketing to ensure client satisfaction. Up to 25% travel within the US may be required.

Qualifications

• Bachelor's degree in business, marketing, or a related field or equivalent combination of education and experience.
• Minimum 5 years in account management, client success, or B2B sales, with at least 2 years in a leadership role.
• Proven experience managing and growing large, complex accounts.
• Demonstrated prior experience working for a Managed Services Provider (MSP).
• Strong leadership, coaching, and interpersonal skills.
• Excellent communication and negotiation abilities.
• Ability to develop data-driven strategies and present business cases.
• Proficiency with CRM systems (e.g., Salesforce) and account management tools.
• Must possess a valid driver's license and a satisfactory motor vehicle record (MVR).
• Master's degree a plus.

Responsibilities

• Leads, coaches, and mentors a team of mid-market account managers, modeling TPx North Star Operating Principles and Cultural Behaviors.
• Sets performance goals, conducts regular reviews, and provides feedback.
• Fosters a high-performance, customer-centric culture.
• Builds and maintains senior-level relationships with key enterprise clients.
• Serves as an escalation point for high-stakes accounts or complex challenges.
• Ensures consistent delivery of value and client satisfaction.
• Consistently meets or exceeds monthly sales quota and TBR targets.
• Oversees strategic account planning and execution.
• Develops account expansion strategies, including upselling, cross-selling, and renewal planning.
• Monitors account health and proactively addresses risks or churn indicators.
• Works closely with Commercial Operations, Customer Success, Product, and Marketing teams to deliver seamless customer experiences.
• Provides client insights to internal stakeholders to inform product roadmap and service improvements.
• Tracks team performance against KPIs and revenue targets.
• Provides regular reporting on account health, opportunities, and risks to leadership.
• Provides accurate sales forecasts to senior leadership.

Skills

Leadership

Coaching

Interpersonal skills

Negotiation

Data-driven strategies

Education

Bachelor's degree in business, marketing, or related field

Master's degree a plus

Tools

Salesforce

Job description

TPx Corp. seeks a Manager of Mid-Market Accounts to lead and grow relationships with mid-market clients (50–249 employees). You will coach account managers, build senior-level client relationships, and drive value and renewal strategies across the portfolio.

Responsibilities include setting goals, delivering forecasts, and coordinating with Sales, Customer Success, Product, and Marketing to ensure client satisfaction. Up to 25% travel within the US may be required.