Mid-Market Account Manager

Fleetio; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Mid-Market Account Manager, where you will cultivate lasting relationships with customers and drive strategic growth. In this dynamic role, you will collaborate with various teams to enhance customer experience and product utilization. Your expertise in sales and account management will help uncover opportunities and achieve business objectives. With a commitment to innovation and excellence, this role offers a chance to thrive in a rapidly changing environment while making a significant impact on customer success.

Benefits

Health/Dental Coverage

Vision Insurance

Incentive Stock Options

401(k) Match

Paid Time Off (4 weeks)

Company Holidays (12 + 2 floating)

Parental Leave

FSA & HSA Options

Disability Insurance

Community Service Funds

Qualifications

• 3+ years of sales and account management experience.
• Track record of exceeding quotas and managing 150+ accounts.

Responsibilities

• Develop long-term relationships to optimize customer value.
• Drive ARR by aligning products with customer goals.

Skills

Sales Experience

Account Management

Customer Relationship Management

Presentation Skills

Negotiation Skills

Job description

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation !

As an Mid-Market Account Manager, you will develop long-term, mutually beneficial relationships within our customer account base to meet strategic goals and optimize value in both companies. Account management is key to Fleetio’s growth initiatives by supporting customers’ strategic success post-sale.

This person may work from Fleetio's HQ in downtown Birmingham, AL, or remotely within the United States.

Your impact

You will liaise between the customer and the entire organization to optimize customer experience and product utilization while nurturing strategic relationships to solidify long-term partnerships.

• Uncover opportunities within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customers
• Drive ARR by aligning our products with customer goals and objectives, and partnering with key stakeholders to achieve business objectives
• Achieve NRR objectives through managing renewals, upselling products, and negotiating complex contracts that drive efficiencies for our customers and additional revenue opportunities for the business
• Collaborate with the Customer Success team to maximize product adoption and optimization, value, and satisfaction
• Partner with Enterprise Account Executives to maximize the buyer experience and continue the momentum gained throughout the sales process
• Communicate and present product demonstrations over the web, in person, and telephone
• Serve as a thought leader and industry expert by providing meaningful industry insights and relevant trends and challenges

Your experience

• 3+ years of sales and Enterprise Account Management experience with a track record of exceeding the quota-carrying role
• Owning and navigating a book of business of 150+ accounts
• Experience owning customer relationships throughout the customer lifecycle (from onboarding to utilization and expansion)
• Experience understanding customers' business objectives, relationship elevation, opportunity discovery, and articulating both the strategic and financial value
• Experienced and comfortable addressing C-Suite executives, operations managers, and sales executives
• Keen sense of timing, killer presentation skills, and the confidence to push back when necessary
• Ability to remain focused and disciplined with your time
• Results-driven, highly organized, and the ability to thrive under pressure
• Resourceful and determined, yet not afraid to ask for help
• Excited by technology and its ability to make you more productive
• Working in high paced, rapidly changing organization
• Ability to travel as needed
• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks (increases at year two!)
• 12 company holidays + 2 floating holidays
• Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Business expense stipend - $125 quarterly
• Fully stocked kitchen with tons of drinks & snacks (BHM only)
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling [phone].

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What is your most memorable sale/renewal/upsell win within the past 12 months and why? *

Explain how you approach and handle difficult customer conversations. *

Please provide an example of a time when you were the first person in a position and either 1) built or laid the groundwork for the role or 2) rebuilt or improved your role to scale and grow with the business. *

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