Mid-Level Payment Processing Tech POC & Incident Lead

Confidential; Grand Prairie (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Confidential in Grand Prairie, TX seeks a Payment Processor POC to act as the internal liaison for payment-processing operations and technical support. You will coordinate with third-party gateways, processors, POS teams, business stakeholders, and IT to ensure secure, accurate payment processing across retail channels.

Key duties include managing incidents, processor changes and integrations, device issues, testing, vendor communications, and documentation.

Qualifications

• Basic network and security knowledge (TCP/IP, DNS, certificates, encryption).
• Troubleshooting and analysis: reading errors, logs, timestamps, and patterns.
• Clear written updates and concise incident summaries.
• Incident and ticket management with proper documentation and deadlines.
• Ownership of issues from report to verified resolution.
• Escalation and follow-through when needed.
• Strong multitasking across incidents and vendor requests.
• Professionalism during service disruptions.

Responsibilities

• Coordinate payment-processing incidents and resolutions.
• Manage processor changes, integrations, and testing activities.
• Coordinate payment-device and POS-related issues.
• Oversee processor certifications and vendor communications.
• Handle change coordination and incident tracking.
• Maintain clear stakeholder communications and status updates.
• Ensure timely escalation and drive issues to resolution.

Skills

Basic network knowledge

Troubleshooting & analysis

Strong communication skills

Incident & ticket management

Issue ownership

Follow-through & escalation

Organization & multitasking

Professionalism under pressure

Microsoft Office tools

Job description

Confidential in Grand Prairie, TX seeks a Payment Processor POC to act as the internal liaison for payment-processing operations and technical support. You will coordinate with third-party gateways, processors, POS teams, business stakeholders, and IT to ensure secure, accurate payment processing across retail channels.

Key duties include managing incidents, processor changes and integrations, device issues, testing, vendor communications, and documentation.