Payment Operations/ Fraud Manager

Globalchannelmanagement; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Globalchannelmanagement is seeking a Payment Operations and Fraud Manager to oversee payments, fraud, and financial operations with a focus on the Americas. The role requires coordinating across internal teams, PSPs, and acquirers globally and handling payment-related inquiries efficiently.

The ideal candidate will have hands-on incident management experience, knowledge of card payments lifecycle, and familiarity with Cybersource, Worldpay or SAP.

Qualifications

• 3+ years in payments, fraud, or financial operations.
• Proven fraud management experience in the Americas.
• Hands-on experience handling payment issues, incidents, and operations.

Responsibilities

• Act as the primary contact for payment-related queries and coordinate investigations across internal teams, PSPs, and acquirers globally.
• Manage and prioritize payment queries from regional teams to ensure timely resolution and clear communication.
• Lead incident management with root cause analysis, reporting, and preventative actions.

Skills

Payments

Fraud

Financial operations

Tools

Cybersource

Worldpay

SAP

Adobe Commerce

Job description

Payment Operations and Fraud Manager needs 3+ years in payments, fraud, or financial operations (e.g., PSPs, schemes, or retail payments functions).

Requires:

• Proven fraud management experience in the Americas.
• Hands-on experience managing payment issues, incidents, and operational processes.
• Strong understanding of the card payments lifecycle, including authorization, authentication, settlement, chargebacks, and fraud.
• Experience working with global, cross-regional teams and managing cross-functional stakeholders.
• Experience working with PSPs, acquirers, or fraud tools such as Cybersource, Worldpay, or SAP.
• Experience in e-commerce or multi-channel payments environments.
• Experience with Adobe Commerce.
• Experience in payments optimization and performance improvements.
• Understanding of PCI DSS and regulatory requirements.

Duties:

• Act as the primary contact for payment-related queries, coordinating investigation and resolution across internal teams, PSPs, and acquirers Globally. Primary focus will be Americas.
• Manage and prioritize payment queries from regional teams, ensuring timely resolution and clear communication.
• Manage payments contracts and support cost negotiations where necessary.
• Lead incident management, including root cause analysis, reporting, and preventative actions.