Mid-Level IT Support Specialist: End-User Support & Training

Georgia Tech; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Georgia Tech is seeking a Technical Support Associate to provide end-user IT assistance across systems, software, and hardware in a full-time role based in Atlanta. You will troubleshoot issues, document resolutions, and collaborate with IT teams to improve services.

Training sessions and inventory management are part of the duties, with a strong emphasis on security and user support. Applicants should have a High School Diploma or equivalent and at least one year of relevant experience;

Qualifications

• High school diploma or equivalent required.
• One or more years of relevant experience.
• CTS/EAVA or Crestron certification preferred.

Responsibilities

• Provide technical assistance and support to end-users for IT systems, software, and hardware.
• Troubleshoot problems, identify root causes, and resolve issues promptly.
• Respond to inquiries, service requests, and incidents via phone, email, or in person.
• Document solutions and steps in ticketing systems.
• Install, configure, and update software, drivers, and patches on user devices.
• Conduct user training and knowledge sharing sessions.
• Maintain IT equipment inventory and assist with deployment.
• Adhere to IT policies and security protocols.
• Collaborate with IT teams and vendors to resolve complex issues.
• Perform other related duties as assigned.

Education

High School Diploma/GED or Vocational School Diploma/Training Degree

Tools

Remedy

Numara

Job description

Georgia Tech is seeking a Technical Support Associate to provide end-user IT assistance across systems, software, and hardware in a full-time role based in Atlanta. You will troubleshoot issues, document resolutions, and collaborate with IT teams to improve services.

Training sessions and inventory management are part of the duties, with a strong emphasis on security and user support. Applicants should have a High School Diploma or equivalent and at least one year of relevant experience;