Senior IT Support Engineer – Higher Ed Systems

Georgia Institute of Technology; Atlanta (GA); On-site; USD 85,000 - 98,000; Full time

Job summary

Georgia Institute of Technology seeks an Information Technology Support Engineer (Senior Professional) based in Atlanta, GA. The role delivers advanced technical support for complex hardware and software, collaborates with IT teams, and contributes to policy development and knowledge sharing.

Responsibilities include monitoring system performance, conducting end-user training, and producing reports on support metrics.

Qualifications

• Bachelor's Degree in related discipline or equivalent experience.
• Six+ years of relevant IT experience.
• Advanced certification may be preferred.

Responsibilities

• Provide advanced technical support for complex hardware and software issues.
• Document processes and solutions to build a knowledge base.
• Assist in development and implementation of IT policies, procedures, and standards.
• Conduct training sessions for IT staff and end-users on technical topics.
• Monitor and analyze system performance, address trends and issues.
• Stay informed about emerging technologies and trends and assess impact.
• Participate in project teams to implement new technology solutions.
• Prepare and present reports on support activities and system performance.
• Collaborate with IT teams to troubleshoot incidents requiring specialized knowledge.
• Perform other job-related duties as assigned.

Skills

Tech troubleshooting

Education

Bachelor's Degree or equivalent

Tools

PowerShell

Power Automate

Power BI

Job description

Georgia Institute of Technology seeks an Information Technology Support Engineer (Senior Professional) based in Atlanta, GA. The role delivers advanced technical support for complex hardware and software, collaborates with IT teams, and contributes to policy development and knowledge sharing.

Responsibilities include monitoring system performance, conducting end-user training, and producing reports on support metrics.