Senior IT Support & Troubleshooting Specialist

Georgia Tech; Atlanta (GA); On-site; USD 70,000 - 86,000; Full time

Job summary

Georgia Tech in Atlanta is seeking Technical Support Associates to provide assistance and troubleshooting for IT systems, applications, and hardware.

You will respond to user inquiries, resolve issues, and maintain ticket documentation, while adhering to security protocols and collaborating with IT teams. The role requires an Associate's degree and 4+ years of relevant experience, with a strong service mindset and clear communication.

Qualifications

• Working knowledge of installation and maintenance of IT hardware and software.
• Strong problem solving and customer service skills.
• Ability to document solutions and communicate effectively.

Responsibilities

• Provide technical assistance and support to end-users for IT systems, software, and hardware.
• Troubleshoot technical problems, identify root causes, and resolve issues promptly.
• Respond to user inquiries, service requests, and incidents via phone, email, or in person.
• Document technical solutions, troubleshooting steps, and resolutions in ticketing systems.
• Install, configure, and update software applications, drivers, and patches on user devices.
• Conduct user training and knowledge sharing sessions to improve IT skills.
• Maintain IT equipment inventory and assist with setup and deployment.
• Follow IT policies, procedures, and security protocols to protect data and systems.
• Collaborate with IT teams and vendors to resolve complex issues.
• Perform other job-related duties as assigned.

Skills

IT hardware maintenance

Software maintenance

Problem solving

Customer service

Documentation

Communication

Education

Associate's Degree or equivalent

Job description

Georgia Tech in Atlanta is seeking Technical Support Associates to provide assistance and troubleshooting for IT systems, applications, and hardware.

You will respond to user inquiries, resolve issues, and maintain ticket documentation, while adhering to security protocols and collaborating with IT teams. The role requires an Associate's degree and 4+ years of relevant experience, with a strong service mindset and clear communication.