Mid-Level IT Support Engineer — Proactive Tech

Georgia Tech

Atlanta (GA)

On-site

USD 70,000 - 82,000

Full time

11 days ago

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Job summary

Georgia Tech in Atlanta is seeking an Information Technology Support Engineer to provide advanced technical support for hardware and software issues. You will diagnose problems, implement fixes, and collaborate with IT teams to ensure reliable services for faculty, staff, and students.

The role emphasizes documentation, policy assistance, training, and proactive monitoring, with opportunities to contribute across projects and grow technical expertise in a dynamic university environment.

Qualifications

Associate's Degree in related discipline or equivalent combination of education and experience.
Two or more years of relevant IT support experience.
Preferred: Bachelor's Degree in related discipline or equivalent combination of education and experience.
Advanced certification may be preferred or required.

Responsibilities

Provide advanced technical support for complex hardware and software issues.
Document processes, configurations, and solutions to create a knowledge base.
Assist in the development and implementation of IT policies, procedures, and standards.
Conduct training sessions for IT staff and end-users on technical topics.
Monitor and analyze system performance, identifying trends and potential issues.
Stay informed about emerging technologies and industry trends.
Participate in project teams to implement new technology solutions.
Prepare and present reports on support activities, metrics, and system performance.
Collaborate with IT teams to troubleshoot and resolve incidents that require specialized knowledge.
Perform other job-related duties as assigned.