IT Support Specialist — End-User Tech Champion

Georgia Institute of Technology; Atlanta (GA); On-site; USD 60,000 - 77,000; Full time

Job summary

Georgia Tech, a top public research university in Atlanta, seeks a Technical Support Associate to assist and troubleshoot IT systems, applications, and hardware. You will respond to user inquiries, resolve issues, and ensure smooth operation of IT services.

The role requires a High School Diploma or equivalent and 1+ year of relevant IT experience, with knowledge of ITSM tools (e.g., ServiceNow). The position emphasizes security, training, and collaboration across IT teams.

Qualifications

• High School Diploma or GED or Vocational Training.
• 1+ years of relevant IT support experience.
• Experience with ITSM tools is a plus.

Responsibilities

• Provide technical assistance to end-users for IT systems, software, and hardware.
• Troubleshoot problems, identify root causes, and resolve issues promptly.
• Respond to inquiries via phone, email, or in-person.
• Document solutions and steps in ticketing systems.
• Install, configure, and update software and drivers on user devices.
• Conduct user training and knowledge sharing sessions.
• Maintain IT equipment inventory and assist with deployments.
• Follow IT policies and security protocols to protect data.
• Collaborate with IT teams and vendors to resolve complex issues.
• Perform other duties as assigned.

Skills

IT Support

Troubleshooting

Documentation

Communication

Education

High School Diploma

Tools

ServiceNow

Canvas

Single Sign-On

Two-Factor Authentication

Job description

Georgia Tech, a top public research university in Atlanta, seeks a Technical Support Associate to assist and troubleshoot IT systems, applications, and hardware. You will respond to user inquiries, resolve issues, and ensure smooth operation of IT services.

The role requires a High School Diploma or equivalent and 1+ year of relevant IT experience, with knowledge of ITSM tools (e.g., ServiceNow). The position emphasizes security, training, and collaboration across IT teams.