Mid-Level Help Desk Technician — VPN, TCP/IP & Automation

TechFlow Inc; Newark (NJ); On-site; USD 102,000 - 151,000; Full time

Benefits offered by this job

Full benefits

Mentorship

Flexible Newark setup

Job summary

TechFlow Inc in Newark, NJ is seeking a mid-level Help Desk Technician who thrives on hard problems and owns ownership, mentorship, and growth. You will read VPN configuration traces, bridge TCP/IP with Cisco IOS, and help automate build, test, and deployment pipelines.

The role emphasizes collaboration with stakeholders, documenting systems, and maintaining a trustworthy Newark-based environment. The company offers full benefits and a clear growth runway, with a competitive salary range of

Qualifications

• Mid-level Zendesk expertise demonstrated by prior hiring.
• Ability to align stakeholders with conflicting viewpoints.
• NJ market curiosity or sensitivity.

Responsibilities

• Diagnose root causes from VPN configuration traces.
• Bridge TCP/IP and Cisco IOS to integrate platform components.
• Automate build, test, and deployment pipelines.
• Evaluate new tools, frameworks, and approaches.
• Document Firewall Management system for onboarding.
• Resurrect flaky TCP/IP tests in Newark, NJ.
• Design, build, and maintain backend services using TCP/IP.
• Stitch Decision Making events into the Relationship Building pipeline.

Skills

Zendesk mastery

Stakeholder alignment

NJ market knowledge

Adaptability

Tools

Cisco IOS

TCP/IP

Job description

TechFlow Inc in Newark, NJ is seeking a mid-level Help Desk Technician who thrives on hard problems and owns ownership, mentorship, and growth. You will read VPN configuration traces, bridge TCP/IP with Cisco IOS, and help automate build, test, and deployment pipelines.

The role emphasizes collaboration with stakeholders, documenting systems, and maintaining a trustworthy Newark-based environment. The company offers full benefits and a clear growth runway, with a competitive salary range of