Help Desk Technician

TechFlow Inc; Newark (NJ); On-site; USD 102,000 - 151,000; Full time

Benefits offered by this job

Full benefits

Mentorship

Flexible Newark setup

Job summary

TechFlow Inc in Newark, NJ is seeking a mid-level Help Desk Technician who thrives on hard problems and owns ownership, mentorship, and growth. You will read VPN configuration traces, bridge TCP/IP with Cisco IOS, and help automate build, test, and deployment pipelines.

The role emphasizes collaboration with stakeholders, documenting systems, and maintaining a trustworthy Newark-based environment. The company offers full benefits and a clear growth runway, with a competitive salary range of

Qualifications

• Mid-level Zendesk expertise demonstrated by prior hiring.
• Ability to align stakeholders with conflicting viewpoints.
• NJ market curiosity or sensitivity.

Responsibilities

• Diagnose root causes from VPN configuration traces.
• Bridge TCP/IP and Cisco IOS to integrate platform components.
• Automate build, test, and deployment pipelines.
• Evaluate new tools, frameworks, and approaches.
• Document Firewall Management system for onboarding.
• Resurrect flaky TCP/IP tests in Newark, NJ.
• Design, build, and maintain backend services using TCP/IP.
• Stitch Decision Making events into the Relationship Building pipeline.

Skills

Zendesk mastery

Stakeholder alignment

NJ market knowledge

Adaptability

Tools

Cisco IOS

TCP/IP

Job description

Hard problems in Prioritization don't intimidate you; they're the reason you open your laptop, which makes you our kind of Help Desk Technician. This mid-level opening gives you $102,000 - $151,000, hands-on ownership, and the mentorship to keep growing in technology.

Key Responsibilities

• Read the VPN Configuration stack traces others skim past, and trace bugs to their root
• Bridge TCP/IP and Cisco IOS so the two halves of TechFlow Inc's platform finally talk
• Automate build, test, and deployment pipelines for faster release cycles
• Evaluate and recommend new tools, frameworks, and Relationship Building libraries
• Document the Firewall Management system so the next mid-level engineer onboards in days, not weeks
• Resurrect flaky TCP/IP tests until the Newark, NJ suite is trustworthy again
• Design, build, and maintain reliable backend services using Decision Making and TCP/IP
• Stitch Decision Making events into the Relationship Building pipeline feeding TechFlow Inc's technology reports

What You'll Bring

• Mid-level mastery of Zendesk, validated by people who'd hire you again
• The diplomacy to align stakeholders who don't agree yet
• A NJ sensibility, or genuine curiosity about this market
• The judgment to distinguish a fire drill from an actual fire
• Adaptability and resilience when facing shifting requirements

Where most technology vendors automate the easy parts, TechFlow Inc tackles the hard ones, from a trust-the-team headquarters in Newark, NJ. Nobody at TechFlow Inc will hover over your shoulder; we hand you the keys and trust you to drive.

You get $102,000 - $151,000, a growth runway, a mentor, full benefits, and a flexible Newark, NJ setup, no fine print, no catch.

Hot off the queue today, TechFlow Inc wants to hear from you this week.

This mid-level role won't stay open long, so apply while you can.