Cloud MSP IT Help Desk Support

King Tech Repair; Wood-Ridge (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading medical plans

401(k) with up to 4% employer match

Paid time off and professional development

Job summary

A growing IT service provider seeks an IT professional to troubleshoot and provide technical support to clients. This role requires a strong understanding of customer service and proficiency in various software and networking equipment. Ideal candidates will have Comp TIA A+ and Network+ certifications, along with excellent communication and problem-solving skills. The firm offers competitive benefits including healthcare and a 401(k) plan, emphasizing employee growth and well-being.

Qualifications

• Must have experience with customer service and technical problem-solving.
• Good communication skills for interaction with end users.
• Familiarity with various IT equipment and software is essential.

Responsibilities

• Understand and troubleshoot customer technical problems.
• Conduct timely analysis and troubleshooting via email and remote.
• Monitor and troubleshoot client backups.

Skills

Troubleshooting IT hardware

Verbal and written communication

Basic LAN networking

Customer service

Education

Comp TIA A+ Certification

Comp TIA Network+ Certification

Tools

Microsoft Office 365

FortiGate

Meraki Firewalls

Job description

Level Up Your IT Career at 360 Networks!

Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.

Benefits That Actually Matter:

Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.

• Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible — real protection that helps keep medical costs down and protects you and your family.
• 401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match — we help you build retirement savings, not just pay your bills.
• Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout — because great talent thrives when supported.

Job Requirements:

• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot backup or other regularly scheduled client work.
• Work within a ticketing system to track and elevate customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Entra, Intune, FortiGate and Meraki Firewalls, and others.
• Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification:

• Good working knowledge of basic LAN network.
• Experience with access control.
• Experience with surveillance cameras.
• Experience with setup of network switches and routers.
• Must have your own basic tools.
• Create and maintain documentation on a consistent basis with multiple different networks.
• Work as part of a team to support users.
• Configure basic IT equipment such as IP Cameras, NVR, FortiGate and Meraki Firewalls, VOIP Phones, Managed Switches, and Access Points.
• Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
• Experience supporting an environment of Windows and Mac computers.
• Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
• Excellent verbal and written communication skills for communicating with end users and upper management.
• Must be able to maintain confidentiality.
• Candidate should feel comfortable in taking initiative and taking direction from colleagues.
• Preferred Experience in Information and Technology.
• Preferred Experience in entry level networking and system applications.
• Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.
• Must have a valid driver’s license and own vehicle to get around. Gas and tolls and mileage is reimbursable.

If you would like to work in a fast-growing firm that will support your learning, then Apply Now!