Cloud MSP IT Help Desk Support at King Tech Repair Secaucus, NJ

kozmetickesluzby.vecnakraska.sk - Jobboard; Secaucus (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Gas and toll reimbursement

Job summary

King Tech Repair in Secaucus, NJ is looking for IT Help Desk Support professionals to join our team. This role offers the opportunity to provide Level 1 and Level 2 support and assist our growing client base. Candidates should have strong technical skills and excellent customer service capabilities.

The ideal candidate will possess knowledge of Microsoft Office 365, as well as experience with various hardware and software applications. CompTIA A+ and Network+ certifications are preferred.

Qualifications

• Ability to troubleshoot IT hardware and software issues.
• Must maintain confidentiality and have a punctual attendance record.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Level 1 and Level 2 help desk support for clients.
• Conduct analysis and troubleshooting for customer accounts.
• Monitor and troubleshoot client work regularly using a ticketing system.

Skills

Customer service skills

Troubleshooting technical problems

Knowledge of LAN networks

Experience with Microsoft Office 365

Good communication skills

Education

CompTIA A+ Certification

CompTIA Network+ Certification

Technical degree in computer science

Tools

FortiGate

SonicWall

Cisco firewalls

Job description

Cloud MSP IT Help Desk Support job at King Tech Repair. Secaucus, NJ.

At King Tech we are a leading provider of IT Services, and we are looking to add to our help desk team to provide Level 1 and Level 2 help desk support to an expanding client base.

Job Requirements

• Understand and solve customer technical problems over the phone or in person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email, and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot backup or other regularly scheduled client work.
• Work within a ticketing system to track and escale customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services offered by the company such as Microsoft Office 365, FortiGate, SonicWall, and Cisco firewalls.
• Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification

• Good working knowledge of basic LAN network.
• Experience with access control.
• Experience with surveillance cameras.
• Experience with setup of network switches and routers.
• Must have your own basic tools.
• Create and maintain documentation on a consistent basis with multiple different networks.
• Work as part of a team to support users.
• Configure basic IT equipment such as IP cameras, NVR, Cisco routers, firewalls, VoIP phones, managed switches, and access points.
• Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
• Experience supporting an environment of Windows and Mac computers.
• Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
• Excellent verbal and written communication skills for communicating with end users and upper management.
• Must be able to maintain confidentiality.
• Candidate should feel comfortable taking initiative and taking direction from colleagues.
• Preferred experience in information and technology.
• Preferred experience in entry level networking and system applications.
• Preferred CompTIA A+ Certification and CompTIA Network+ Certification.

Qualities the best IT Help Desk candidates possess

• Love of working in a fast-paced environment.
• Good written and verbal skills.
• Knowledge of Microsoft products with base levels of competency in Windows operating systems and Active Directory.
• Technical aptitude.
• Desire to make people happy when you solve their computer problems.
• Solid attendance record.
• Technical certification or degree in computer science.

Must have a valid driver’s license and own vehicle to get around. Gas and tolls and mileage is reimbursable.