Microsoft Teams Voice Engineer

LTM; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical Plan

Disability Coverage

401(k) Match

Life Insurance

Paid Time Off

Parental Leave

Job summary

LTIMindtree is hiring a Microsoft Teams Voice Engineer in Houston to design implement and support our enterprise voice solutions. You will manage Teams Phone System Direct Routing Operator Connect and scalable voice infrastructure across complex environments.

Ideal candidates bring 7–11 years in UC Microsoft Teams Voice and security-focused operations, with hands-on experience migrating from Cisco CUCM Avaya Skype for Business and legacy PBX systems.

Qualifications

• Experience designing implementing and supporting Teams Voice and Enterprise Telephony solutions.
• Expertise with Direct Routing Operator Connect and Calling Plans.
• Strong knowledge of SBCs SIP trunking and call quality metrics.

Responsibilities

• Design implement administer and support Teams Phone System and voice infrastructure.
• Configure and manage Direct Routing Calling Plans Operator Connect and SBCs.
• Troubleshoot voice issues monitor service health and ensure security compliance.

Skills

Microsoft Teams Phone System

Direct Routing

Operator Connect

Microsoft Calling Plans

Auto Attendants

Call Queues

Voice Routing Policies

Dial Plans

Session Border Controllers

SIP Trunking

PSTN Integration

Call Quality Dashboard CQD

Teams Admin Center

PowerShell for Teams Administration

Tools

AudioCodes Ribbon

SBCs

CQD

Job description

Role Description

Job Title: Microsoft Teams Voice Engineer

Location: Houston, TX (Onsite)

Job Summary

We are seeking an experienced Microsoft Teams Voice Engineer with 7 to 11 years of experience in Unified Communications UC Microsoft Teams Voice and Enterprise Telephony solutions

The candidate will be responsible for designing implementing administering and supporting Microsoft Teams Phone Direct Routing Operator Connect Calling Plans SBCs and voice infrastructure in enterprise environments

The role requires expertise in voice migrations troubleshooting security and operational excellence

Key Responsibilities

• Microsoft Teams Voice Administration
• Manage and support Microsoft Teams Phone System
• Configure and maintain Calling Plans Direct Routing and Operator Connect
• Administer Auto Attendants and Call Queues
• Manage voice policies dial plans emergency calling and voice routing policies
• Monitor Teams Voice service health and performance
• Enterprise Telephony Voice Infrastructure
• Design and support enterprise voice solutions
• Configure and manage Session Border Controllers SBCs
• Troubleshoot PSTN connectivity and call routing issues
• Integrate Teams Voice with telecom carriers and SIP providers
• Support voice gateways and hybrid telephony environments
• Migration Transformation
• Lead migrations from
• Cisco CUCM
• Avaya
• Skype for Business
• Legacy PBX Systems
• Plan execute and support Teams Phone deployments and migrations
• Conduct voice assessments and migration readiness activities
• Troubleshooting Support
• Provide L2L3 support for Teams Voicerelated incidents
• Analyze call quality using CQD Call Quality Dashboard
• Perform Root Cause Analysis RCA for recurring issues
• Resolve call drops latency jitter packet loss and media quality issues
• Manage escalations and vendor coordination
• Security Governance
• Implement Teams governance and compliance standards
• Ensure secure voice communication architecture
• Configure emergency calling and compliance policies
• Support audit and regulatory requirements
• Monitoring Reporting
• Monitor Teams Voice environment health
• Generate operational and service reports
• Track usage adoption and call quality metrics
• Maintain documentation SOPs and knowledge base articles

Primary Skills Must Have

• Microsoft Teams Phone System
• Direct Routing
• Operator Connect
• Microsoft Calling Plans
• Auto Attendants Call Queues
• Voice Routing Policies
• Dial Plans
• Session Border Controllers AudioCodes Ribbon
• SIP Trunking
• PSTN Integration
• Call Quality Dashboard CQD
• Teams Admin Center
• PowerShell for Teams Administration

Secondary Skills Good to Have

• Skype for Business
• Cisco CUCM
• Avaya Telephony
• Microsoft 365 Administration
• Entra ID Azure AD
• Power Platform
• Network Troubleshooting
• QoS Implementation
• Microsoft Intune
• ITIL Processes
• ServiceNow

Preferred Certifications

• Microsoft Teams Administrator Associate MS700
• Microsoft 365 Administrator MS102
• Microsoft Certified Collaboration Communications Systems Engineer
• AZ104 Azure Administrator
• ITIL Foundation

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”).

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.