Azure Network Engineer

LTM; Bellevue (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical plan

Disability coverage

401(k) plan with company match

Life insurance

Paid time off and holidays

Parental leave

Job summary

LTIMindtree in Bellevue, WA seeks a Support Engineer to provide frontline technical support for cloud and network infrastructure. You will own incidents from diagnosis to resolution, collaborate with engineering and operations, and contribute to knowledge bases and product improvements.

The role requires strong networking expertise, fluency in English, and a customer-focused mindset with a proactive approach to learn and grow as a subject matter expert.

Qualifications

• Fluent English communication skills (reading, writing, speaking).
• Strong technical troubleshooting ability with a customer-focused mindset.
• Experience supporting cloud and network infrastructure environments.
• Ability to own incidents from identification through resolution.

Responsibilities

• Provide technical support for complex cloud and networking issues.
• Own customer incidents from identification through resolution.
• Troubleshoot and resolve escalated technical issues.
• Collaborate with engineering, operations, and cross-functional teams.
• Contribute to product improvement initiatives through customer feedback.
• Develop knowledge base content and self-help resources.
• Maintain high customer satisfaction and support quality standards.
• Continuously build technical expertise and act as SME in assigned areas.
• Participate in readiness, training, and process improvement initiatives.

Skills

TCP/IP & OSI

Network troubleshooting

Windows & Linux support

Cloud & virtualization basics

Strong communication

Tools

Wireshark

Network Monitor

Message Analyzer

Job description

Role Description

We are looking for a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments. In this role, you will act as a frontline technical resource, resolving complex customer issues through phone, email, and web-based support channels.

You will own customer incidents from initial diagnosis through resolution, collaborating with engineering teams, subject matter experts, and management when required. The position requires strong technical expertise, excellent communication skills, and a customer-focused mindset.

Key Responsibilities

• Provide technical support for complex cloud and networking issues.
• Own customer incidents from identification through resolution.
• Troubleshoot and resolve escalated technical issues.
• Collaborate with engineering, operations, and cross-functional teams.
• Contribute to product improvement initiatives through customer feedback.
• Develop knowledge base content and self-help resources.
• Maintain high customer satisfaction and support quality standards.
• Continuously build technical expertise and serve as a subject matter expert in assigned areas.
• Participate in readiness, training, and process improvement initiatives.

Required Qualifications

Language Requirements

• Fluent English communication skills (reading, writing, and speaking).

Technical Skills

Networking

• Strong understanding of TCP/IP and the OSI model.
• Experience with network administration and infrastructure support.
• Expertise in troubleshooting large-scale network environments.
• Experience using packet analysis tools such as:
• Wireshark
• Network Monitor
• Message Analyzer
• Knowledge of:
• VPN
• IPsec
• DHCP
• DNS
• HTTP/HTTPS
• MPLS
• BGP
• Layer 2 and Layer 3 networking
• Hands-on experience with:
• Firewalls
• Proxy solutions
• Network monitoring and diagnostics

Cloud & Virtualization

• Understanding of Private, Public, and Hybrid Cloud environments.
• Familiarity with Software Defined Networking (SDN).
• Experience supporting Windows and/or Linux operating systems.
• Knowledge of virtualization technologies and virtual infrastructure management.

Cloud Platform

• Knowledge of cloud platform services and architecture.
• Understanding of cloud deployment and operational concepts.
• Experience troubleshooting cloud-based solutions and services.

Operating Systems & Virtualization

• Familiarity with:
• Active Directory
• Security concepts
• OS internals
• Understanding of virtualization technologies and administration.
• Experience with hypervisor configuration and management.

Preferred Skills

Networking Technologies

• Virtual IPs (VIPs)
• NAT
• DNS
• Load Balancing
• Geo-Redundancy
• CDN Technologies
• VPN Solutions

Networking Tools

• Ping
• Tracert
• Tracemon
• Wireshark
• Other network diagnostic utilities

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.