Support Engineer - Windows Deployment & Infrastructure

LTM; Bellevue (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time

Paid Paternity and Maternity Leave

Job summary

LTIMindtree is seeking a Windows deployment and support specialist in the United States to help customers troubleshoot, patch, deploy, and upgrade Microsoft environments. You will collaborate with global peers and engineers to resolve service issues and advocate for customers.

This role emphasizes proactive customer care, documentation of work, and guidance to maximize value from Microsoft products. Compensation and benefits are aligned with LTIMindtree policies.

Qualifications

• Experience with Windows patching, deployment, and servicing.
• Familiarity with Microsoft licensing models.
• Knowledge of Autopilot and Windows Server family.
• Ability to investigate issues and collaborate across teams.

Responsibilities

• Scope a customer issue by collecting facts and researching the problem.
• Consult and collaborate with peers worldwide and with management to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve, and learn about Microsoft products.
• Advise customers on how to gain additional value from Microsoft products.
• Document your technical work and research to help colleagues and improve the product and support experience.
• Maintain a proactive approach to customer happiness and manage expectations.

Skills

Windows patching

Windows Update

Windows upgrade

Windows licensing

Autopilot

Server OS versions

Enterprise troubleshooting

Log analysis

Job description

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Role description

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Skills

Device and Deployment:

• Windows Patching and Deployment
• Windows Update
• Windows Upgrade
• Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
• Autopilot (Preferred)
• Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
• Enterprise-level troubleshooting
• Log analysis with reference to Windows Deployment

Mandatory Requirement:

Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.