Support Engineer – Power Platform

LTM; Bellevue (WA); On-site; USD 105,000 - 165,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Short/Long Term Disability Coverage

401(k) Plan with Company match

Job summary

LTIMindtree in Bellevue, WA seeks a technical support professional with hands-on experience in Dynamics 365, Power Platform, and related technologies. You will assist customers, troubleshoot complex issues, and collaborate across teams to deliver robust enterprise solutions.

The role emphasizes SaaS product support, API integration, and security/compliance within Power Platform environments. A problem-solving mindset and strong English communication are essential.

Qualifications

• Experience with CRM or enterprise platforms such as Dynamics 365, SAP, Salesforce, or similar.
• Background in SaaS product support, web front-end development, or QA.
• Strong knowledge of programming languages including C# and Python.

Responsibilities

• Support and troubleshoot enterprise platform solutions for customers.
• Collaborate across teams to resolve complex issues and improve product support.
• Integrate Power Platform with external systems via connectors, APIs, and gateways.
• Assist in securing environments with proper roles, permissions, and compliance controls.

Skills

CRM platforms experience

Customer-facing support

Communication skills

Problem-solving

Tools

Dynamics 365

SAP

Salesforce

Power Platform

Dataverse

Power Apps

Power Automate

Azure Functions

Copilot Studio

Microsoft Teams

APIs

Job description

• Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies.
• Experience in SaaS product support, web front-end development, or quality assurance.
• Working knowledge of programming languages such as C# and Python.
• Good understanding of database technologies such as SQL Server or Oracle.
• Strong communication skills, including verbal, written, and active listening abilities.
• Experience in a customer-facing service or support role.
• Strong interpersonal and collaboration skills demonstrated through work experience.
• Passion for continuous learning and professional development.
• Strong research, problem-solving, and troubleshooting skills with the ability to use available tools and resources effectively.
• Flexibility to work in different shifts outside local business hours and, when required, cover a weekend day based on business needs.
• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments.
• Exposure to Microsoft Dataverse, bot frameworks, and building copilots or agents using generative AI capabilities.
• Strong capability in building custom business applications using Power Apps Canvas Apps, Model-Driven Apps, and Portals with low-code or no-code approaches.
• Knowledge of Copilot Studio for building conversational agents and AI-driven support experiences.
• Experience integrating solutions with Dynamics 365 CE, Microsoft Teams, and third-party applications.
• Understanding of Single Sign-On (SSO) concepts.
• Understanding of Microsoft Dataverse data modelling, including tables and relationships.
• Ability to customise user interfaces, business rules, forms, and views to meet business requirements.
• Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Ability to implement role-based security, permissions, and compliance controls within the Power Platform ecosystem.
• Experience managing environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices.
• Proficiency in building Power Automate cloud flows and business process automation across services and applications.
• Hands-on experience with custom connectors, on-premises data gateways, and dataflows.
• Understanding of Copilot capabilities within Power Automate.
• Awareness of Data Loss Prevention (DLP) policies, governance, and administrative controls.
• Exposure to Copilot Studio administration, publishing, and agent integration.
• Proficiency in Power Automate for Desktop (PAD) and desktop automation workflows.
• Experience with machine setup, installation, and configuration.
• Strong communication skills with excellent spoken and written English.
• Effective and professional interaction with customers to gather information, communicate updates and drive issue resolution.
• Ability to troubleshoot and resolve complex customer issues in support environments.
• Demonstrable troubleshooting and analytical skills.
• Cross-team collaboration.

Role Description

• Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies.
• Experience in SaaS product support, web front-end development, or quality assurance.
• Working knowledge of programming languages such as C# and Python.
• Good understanding of database technologies such as SQL Server or Oracle.
• Strong communication skills, including verbal, written, and active listening abilities.
• Experience in a customer-facing service or support role.
• Strong interpersonal and collaboration skills demonstrated through work experience.
• Passion for continuous learning and professional development.
• Strong research, problem-solving, and troubleshooting skills with the ability to use available tools and resources effectively.
• Flexibility to work in different shifts outside local business hours and, when required, cover a weekend day based on business needs.
• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Knowledge of extending Power Platform capabilities using custom connectors, plugins, JavaScript, or Azure Functions.
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments.
• Exposure to Microsoft Dataverse, bot frameworks, and building copilots or agents using generative AI capabilities.
• Strong capability in building custom business applications using Power Apps Canvas Apps, Model-Driven Apps, and Portals with low-code or no-code approaches.
• Knowledge of Copilot Studio for building conversational agents and AI-driven support experiences.
• Experience integrating solutions with Dynamics 365 CE, Microsoft Teams, and third-party applications.
• Understanding of Single Sign-On (SSO) concepts.
• Understanding of Microsoft Dataverse data modelling, including tables and relationships.
• Ability to customise user interfaces, business rules, forms, and views to meet business requirements.
• Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Knowledge of extending Power Platform using plugins, custom connectors, JavaScript, and Azure Functions.
• Ability to implement role-based security, permissions, and compliance controls within the Power Platform ecosystem.
• Experience managing environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices.
• Proficiency in building Power Automate cloud flows and business process automation across services and applications.
• Hands-on experience with custom connectors, on-premises data gateways, and dataflows.
• Understanding of Copilot capabilities within Power Automate.
• Awareness of Data Loss Prevention (DLP) policies, governance, and administrative controls.
• Exposure to Copilot Studio administration, publishing, and agent integration.
• Proficiency in Power Automate for Desktop (PAD) and desktop automation workflows.
• Experience with machine setup, installation, and configuration.
• Strong communication skills with excellent spoken and written English.
• Effective and professional interaction with customers to gather information, communicate updates and drive issue resolution.
• Ability to troubleshoot and resolve complex customer issues in support environments.
• Demonstrable troubleshooting and analytical skills.
• Cross-team collaboration.

Mandatory Requirement:

Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.