EUC Support Engineer

LTM; Bloomington (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Plan

Disability Coverage

401(k) Plan

Life Insurance

Vacation & Holidays

Paternity/Maternity Leave

Job summary

LTIMindtree in Bloomington, IL is seeking an experienced L2 IT support specialist to ensure prompt resolution of hardware, software, mobility, and collaboration technology issues for end users.

You will act as a primary contact, deliver exceptional customer service, maintain endpoint stability and security, and support a range of Microsoft 365 apps, Intune, SCCM, and enterprise tools while working in a fast-paced, shift-based environment.

Qualifications

• Experience providing L2 IT support for end-user computing environments.
• Experience with Windows/macOS and mobility devices.
• Experience with Microsoft 365 apps and collaboration tools.
• Experience with ticketing tools (ServiceNow) and incident management.

Responsibilities

• Provide walk-up, deskside, remote, and on-site support for end users.
• Troubleshoot Windows/macOS, mobile devices, printers, and peripherals.
• Support Microsoft 365 apps and collaboration tools (Outlook, Teams, OneDrive).
• Manage incidents and requests via ServiceNow and escalation processes.
• Handle device provisioning, refresh, deployment, and recovery.
• Support Intune, SCCM, Autopilot, AD/Entra ID, and endpoint security tools.
• Diagnose hardware/software, network, and application issues.
• Maintain asset inventory and lifecycle management.
• Support conference room AV and meeting room technologies.
• Create and maintain technical docs and user guides.
• Participate in shift operations and VIP support as required.

Skills

Windows Admin 10/11

macOS Support

Intune/SCCM/Autopilot

Microsoft 365

Active Directory

ServiceNow

Hardware/Software Troubleshooting

Printer Support

Networking: TCP/IP

Mobile Devices: iOS/Android

AV Meeting Room Tech

PowerShell

CrowdStrike

BitLocker

Zscaler

Copilot/Automation Tools

ITIL Foundation

Tools

Intune

SCCM

Autopilot

Entra ID

Job description

Job Summary

Provide Level 2 technical support for end-user computing environments ensuring prompt resolution of hardware software mobility and collaboration technology issues Act as a key point of contact for users delivering exceptional customer service while maintaining endpoint stability security and operational excellence.

Role Description

Provide Level 2 technical support for end-user computing environments ensuring prompt resolution of hardware software mobility and collaboration technology issues Act as a key point of contact for users delivering exceptional customer service while maintaining endpoint stability security and operational excellence.

Key Responsibilities

• Provide walk-up deskside remote and Tech Centre support for end users.
• Troubleshoot Windows macOS mobile devices printers and peripherals.
• Support Microsoft 365 applications Outlook Teams OneDrive and collaboration tools.
• Handle incidents service requests and escalations through ServiceNow or equivalent ticketing tools.
• Manage device provisioning refresh deployment and recovery activities.
• Support Intune SCCM Autopilot Active Directory and endpoint security tools.
• Diagnose hardware software network connectivity and application issues.
• Maintain asset inventory and lifecycle management processes.
• Support conference room audiovisual and meeting room technologies.
• Create and maintain technical documentation knowledge articles and user guides.
• Participate in shift operations and provide VIP user support as required.

Primary Skills

• Windows 1011 Administration
• macOS Support
• Intune SCCM Autopilot
• Microsoft 365 Suite
• Active Directory Entra ID
• ServiceNow Ticket Management
• Hardware Software Troubleshooting
• Printer Peripheral Support
• Basic Networking TCPIP DNS DHCP VPN
• Mobile Device Support iOS Android
• Audio Visual Meeting Room Technologies

Preferred Skills

• PowerShell Scripting
• Endpoint Security Tools CrowdStrike BitLocker Zscaler
• Copilot and Automation Tools
• ITIL Foundation Certification

Soft Skills

• Strong customer service orientation.
• Excellent verbal and written communication.
• Problem-solving and analytical skills.
• Ability to handle VIP users and executive support.
• Ability to work in shifts and high-pressure environments.

P2 Expectations

• Independently handle L2 support tickets and escalations.
• Achieve SLA compliance and customer satisfaction targets.
• Mentor junior engineers and participate in knowledge sharing sessions.
• Drive continuous improvement and automation initiatives.
• Coordinate with infrastructure security and application support teams for issue resolution.

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.