Support Engineer - Windows Infrastructure

LTM; Bellevue (WA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Plan

Disability Coverage

401(k) Plan

Life Insurance

Vacation and Holidays

Parental Leave

Job summary

LTIMindtree is seeking a Windows Systems Specialist to support enterprise environments, focusing on licensing, deployment, and troubleshooting across Windows Server and client OS versions. You will handle log analysis, storage and backup configurations, and high availability while engaging with customers to resolve complex issues.

The role requires strong communication skills in English and collaboration across teams to deliver timely updates and resolutions.

Qualifications

• Experience with Windows Server licensing models (Retail, OEM, MAK, KMS, E3, E5).
• Proficient in Windows Server OS versions from 2008 through 2019 and client OS (Windows 7/10).
• Advanced troubleshooting across enterprise environments.
• Experience with storage technologies (SAN/NAS) and high availability.
• Familiarity with backup technologies and VSS.
• Experience with Hyper-V, clustering, and server core deployments.

Responsibilities

• Perform enterprise-level troubleshooting and log analysis related to Windows deployment.
• Manage Windows patching, deployment, upgrades, and servicing.
• Coordinate storage/backup configurations and ensure HA readiness.
• Assist with activation, BitLocker, MBAM, and related security features.
• Engage with customers via phone, email, and chat to gather info and provide status updates.
• Collaborate cross-team to resolve complex issues and communicate next steps.

Skills

Windows Licensing

Windows Server Admin

Troubleshooting

Log Analysis

Hyper-V

Storage HA

Backup Technology

DFS/FS

VSS/M瓶

Tools

WSUS

MBAM

WDS

Job description

Role Description

• Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
• Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
• Enterprise-level Troubleshooting
• Log Analysis with reference to Windows Deployment
• Windows as a Service
• Windows Updates
• Troubleshooting
• Activation
• BitLocker
• MBAM (Microsoft BitLocker Administration and Monitoring)
• Storage High Availability
• Storage High Availability (HA)
• SAN, NAS Storage Technologies
• Backup Technology, VSS (Volume Shadow Copy Service)
• Windows Firewall
• Storage and Backup Configuration Types
• Windows Server 2008 to 2019 Features and Variances
• DFS
• MSDTC (Microsoft Distributed Transaction Coordinator)
• VSS Backup
• Server Core Machines
• Server Hardware Upgrades
• Quorum in Cluster
• Hyper-V Checkpoints
• Server Core Machines
• Strong communication skills with excellent spoken and written English communication
• Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence
• Ability to resolve difficult customer issues through telephone, email, and chat support
• Cross-team collaboration
  

• Windows Patching and Deployment
• Windows Update
• Windows Upgrade
• Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
• Autopilot (Preferred)
• Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
• Enterprise-level Troubleshooting
• Log Analysis with reference to Windows Deployment
• Windows as a Service
• Windows Updates
• Troubleshooting
• Windows Update Servicing
• Activation
• BitLocker
• MBAM (Microsoft BitLocker Administration and Monitoring)
• Imaging, Sysprep, WDS
• Storage High Availability
• Storage High Availability (HA)
• Hyper-V, Hypervisor, Hyper-V Architecture
• Cluster, Failover Cluster, Clustering
• SAN, NAS Storage Technologies
• Backup Technology, VSS (Volume Shadow Copy Service)
• Windows Firewall
• Storage and Backup Configuration Types
• Windows Server 2008 to 2019 Features and Variances
• Windows Update Types, Cumulative Updates, LTSC (Long-Term Servicing Channel)
• DFS
• MSDTC (Microsoft Distributed Transaction Coordinator)
• VSS Backup
• Server Core Machines
• Server Hardware Upgrades
• Quorum in Cluster
• Failover Cluster
• Hyper-V Checkpoints
• Check Disk (CHKDSK)
• Strong communication skills with excellent spoken and written English communication
• Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence
• Ability to resolve difficult customer issues through telephone, email, and chat supportli>
• Demonstrable troubleshooting skills
• Cross-team collaboration
  

Mandatory Requirement

Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.