Microsoft 365 Adoption & Training Specialist

Convergence-Networks; Lansing (MI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

RRSP

Job summary

Convergence Networks in Lansing, MI seeks a Training and Adoption Specialist to enable clients with Microsoft 365, Teams, SharePoint, OneDrive, Copilot, and related tools. You will design and deliver end-user and admin training, drive adoption, and support change management across client environments.

The role emphasizes user enablement, engagement metrics, and practical business value realization, with a focus on collaboration platforms and secure modern work practices.

Qualifications

• Bachelor’s degree in Education, Business, Communications, Information Technology, Organizational Change, or related field, or equivalent practical experience.
• 2–5+ years of experience in training, user enablement, adoption, learning and development, change management, or customer success in a technology-focused environment.
• Experience delivering training on Microsoft 365 applications such as Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint.
• Experience supporting software adoption, digital transformation, collaboration platforms, or workplace technology initiatives.
• Strong presentation, facilitation, communication, and instructional design skills.
• Ability to explain technical and business concepts in clear, user-friendly language.
• Strong organizational skills with the ability to manage multiple projects, audiences, and deadlines.

Responsibilities

• Design, develop, and deliver end-user and administrator training sessions focused on Microsoft365, including Teams, SharePoint, OneDrive, Outlook, Planner, OneNote, Forms, Loop, and Copilot.
• Facilitate live instructor-led training, workshops, webinars, lunch-and-learns, virtual sessions, and recorded learning modules for client organizations and internal teams.
• Create learning paths tailored to different audiences, including leadership, department managers, frontline users, power users, champions, and administrators.
• Develop user adoption strategies that support successful rollout of Microsoft365 and Copilot capabilities across client environments.
• Work with project teams, consultants, vCIOs, account managers, and technical specialists to embed training and adoption into solution delivery.
• Create adoption plans, communications plans, champion programs, user engagement campaigns, and post-deployment reinforcement activities.
• Help clients identify barriers to adoption and build practical plans to improve engagement, confidence, usage, and business outcomes.
• Support organizational change initiatives by reinforcing new work habits, collaboration models, and AI-assisted workflows.
• Measure Copilot engagement, use case maturity, and practical value realization.

Skills

Presentation skills

Facilitation

Communication

Instructional design

Education

Bachelor’s degree in Education, Business, Communications, Information Technology, Organizational Change, or related field

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Outlook

Planner

Loop

Power Platform

Copilot

Job description

Convergence Networks in Lansing, MI seeks a Training and Adoption Specialist to enable clients with Microsoft 365, Teams, SharePoint, OneDrive, Copilot, and related tools. You will design and deliver end-user and admin training, drive adoption, and support change management across client environments.

The role emphasizes user enablement, engagement metrics, and practical business value realization, with a focus on collaboration platforms and secure modern work practices.