Miami Store GM: Lead Growth & Customer Experience

Old Navy; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) plan with company match

Employee stock purchase plan

Health, dental, vision insurance

Job summary

Old Navy is seeking a General Manager to lead a store team toward a profitable business plan. You’ll drive sales growth through Customer Operations, Merchandising, Product Operations, and talent development, coaching the team to deliver a best-in-class customer experience.

You will oversee forecasts, scheduling, and budget adherence while building a high-performance team and a compliant, inclusive store environment that aligns with the brand vision.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to move around store, stockroom and office; lift up to 30 lbs.
• Flexible schedule including nights, weekends and holidays.
• Ability to travel as required.
• Business acumen and time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manages store budget for daily operations in support of the P&L.
• Builds highly productive teams through sourcing, selecting and developing people.
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands the competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

Communication skills

Time management

Business acumen

Planning & prioritization

Travel flexibility

Education

College degree or equivalent experience

College degree preferred

Job description

Old Navy is seeking a General Manager to lead a store team toward a profitable business plan. You’ll drive sales growth through Customer Operations, Merchandising, Product Operations, and talent development, coaching the team to deliver a best-in-class customer experience.

You will oversee forecasts, scheduling, and budget adherence while building a high-performance team and a compliant, inclusive store environment that aligns with the brand vision.