MHCP Lead Specialist - Remote Eligible

Minnesota Department of Human Services; Brainerd (MN); Hybrid; USD 56,000 - 82,000; Full time

Job summary

The Minnesota Department of Human Services seeks an HCCS Lead Worker in Brainerd to support MHCP eligibility determinations and service delivery. Lead the HCCS teams, ensure accurate benefits, and provide technical guidance on MHCP systems to staff and stakeholders.

Ideal candidates have 3+ years in MHCP eligibility, strong problem-solving skills, and experience with METS/MAXIS/MMIS/CRM. Telework eligible; typical day shift, Monday–Friday, with a focus on mentorship and process improvements.

Qualifications

• Three years' experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs using eligibility systems.
• Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations.
• Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS, CRM).
• Experience with system procedure manuals (such as ONEsource, EPM, etc)
• Experience with phone systems such as Amazon Connect.
• Bachelor's Degree in human services, business, healthcare or related field may substitute for one year of experience.

Responsibilities

• Provide lead work direction, support and facilitate the daily operations of the HCCS representative teams.
• Provide oversight and technical support related to systems, tools, manuals, and education in order to ensure that MHCP consumers' health care needs are met.
• In a continuous learning environment, provide critical support, assistance, mentoring and problem resolution for escalated case or call issues.
• Represent DHS as a subject matter expert on projects related to HCEO continuous improvements, system enhancements, transitions to production environments, and project implementation for MHCP programs and other computer systems.
• Oversee department, administration, and division efforts to ensure MHCP systems maintain accurate service delivery determinations.

Skills

Eligibility systems

Policy & regulations

Analysis & problem solving

Customer service

Mentoring/leadership

Education

Bachelor's degree in human services, healthcare or related field

Tools

METS

MAXIS

MMIS

CRM

ONEsource

EPM

Job description

The Minnesota Department of Human Services seeks an HCCS Lead Worker in Brainerd to support MHCP eligibility determinations and service delivery. Lead the HCCS teams, ensure accurate benefits, and provide technical guidance on MHCP systems to staff and stakeholders.

Ideal candidates have 3+ years in MHCP eligibility, strong problem-solving skills, and experience with METS/MAXIS/MMIS/CRM. Telework eligible; typical day shift, Monday–Friday, with a focus on mentorship and process improvements.