Document Relations Lead - Human Serices Program Specialist 2

Minnesota Department of Human Services; Brainerd (MN); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid vacation and sick leave

12 paid holidays

Job summary

The Minnesota Department of Human Services is seeking a Document Relations Lead in Brainerd to oversee document routing, audits, and system efficiency for MHCP eligibility processing. You will mentor staff, resolve escalated issues, and ensure compliance with state and federal laws.

This full-time role requires leading a team of Document Relations Specialists, coordinating with stakeholders, and driving process improvements while telework is eligible. TD emphasis on accuracy and timely service.

Qualifications

• Three years’ experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs using eligibility systems.
• Experience with policy and the federal and state laws and regulations governing MHCP policies and enrollment operations.
• Experience researching, analyzing information, and solving problems to make independent decisions.
• Experience with eligibility systems such as METS, MAXIS, MMIS.
• Experience with document handling software and related procedures.

Responsibilities

• Oversee accurate document routing and audit activities for MHCP eligibility processing.
• Provide lead work direction to Document Relations Specialists and mentor staff.
• Resolve complex escalated document and system issues and ensure timely service delivery.
• Bridge frontline staff and leadership to improve system efficiency and compliance with laws and policies.

Skills

Policy knowledge

Problem solving

Eligibility systems (METS/MAXIS/MMIS)

Document routing procedures (ONEsource

Phone systems (Amazon Connect)

Document handling software

Tools

METS

MAXIS

MMIS

ONEsource

EPM

Amazon Connect

Job description

Working Title

Document Relations Lead

• Job ID: 97920
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/22/2026
• Closing Date: 10/28/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Job Class

Human Services Program Specialist 2

• Job ID: 97920
• Location: Brainerd
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/22/2026
• Closing Date: 10/28/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Agency

Human Services Dept

• Job ID: 97920
• Location: Brainerd
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open for all qualified job seekers
• Date Posted: 10/22/2026
• Closing Date: 10/28/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting is located in the Brainerd Central Office location***

This position exists to ensure Minnesota Health Care Program (MHCP) applicants and recipients receive timely and comprehensive service delivery by overseeing accurate document routing, audit activities, and system efficiency for the Document Relations team. The Document Relations Specialist Lead serves as the senior technical and operational resource for the team, providing lead work direction to Document Relations Specialists, resolving complex escalated document and system issues, mentoring staff, and overseeing daily team operations on behalf of the supervisor. This position bridges the gap between frontline document relations staff and HCEO leadership to improve system efficiency, reduce government waste, and ensure eligibility documentation is accurate, complete, and routed in accordance with state and federal laws and policies.

Minimum Qualifications

Three years’ experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs using eligibility systems.

Experience must demonstrate

• Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations
• Experience researching, analyzing information, and solving problems in order to make independent decisions
• Working in eligibility systems (such as METS, MAXIS, MMIS)
• Experience with system procedure manuals (such as ONEsource, EPM, etc)
• Experience with phone systems such as Amazon Connect
• Experience working with document handling software

Preferred Qualifications

• Experience routing and auditing MHCP eligibility documentation
• Experience in communicating with external partners such as Navigators, Assistors, Certified Application Counselors and County staff
• Experience in Mentoring and Leading a team
• Knowledge of MHCP document management systems including FileNet, Datacap, Rightfax, CRM, and associated ticketing systems sufficient to audit, correct, and improve system use and document routing
• Knowledge of state statutes and federal regulations governing MHCP eligibility, data privacy, and document handling sufficient to ensure team compliance with audit requirements
• Skill in auditing system use and document routing practices, identifying errors and trends, and delivering tailored education and corrective guidance to internal and external partners
• Skill in written and verbal communication to explain technical subjects clearly and concisely to diverse audiences
• Skill in building and maintaining effective working relationships with team members and a wide range of partners
• Skill in conflict management and relationship building both internally and externally
• Skill in prioritization and workload management to assign, monitor, and adjust team work efficiently across competing priorities and document queue demands
• Ability to identify trends in system misuse and document routing errors and develop collaborative process improvement solutions with partners
• Ability to adapt quickly to system updates, procedural changes, and evolving MHCP program requirements affecting document management and eligibility processing
• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job‑related credentials and criminal background check prior to appointment.

Contact

If you have questions about this position, contact Samantha at [e-mail]

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

EAP for work/life support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

Based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.