Transit Support Advocate Trauma-Informed Case Manager

Canopy Roots; Minneapolis (MN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Account (FSA) / HSA

Short-term and long-term disability

401k with company match

Wellness leave

PTO

Employee Assistance Program (EAP)

Job summary

Canopy Roots is seeking a Metro Transit Support Team Advocate to provide short-term follow-up and case management for riders engaged by the Community Response Team across Metro Transit services. Join a mission-driven organization delivering trauma-informed, equity-focused crisis support in the Twin Cities metro area.

Responsibilities include coordinating housing, behavioral health, and social service referrals, accompanying clients to appointments, and documenting progress in HIPAA-compliant

Qualifications

• Associate's degree in social work, psychology, or related field and at least 1 year of case management experience with vulnerable populations OR 3 years of direct experience providing case management or outreach to individuals experiencing homelessness, behavioral health needs, or substance use disorders.
• Must meet Minnesota state requirements for Behavioral Health Practitioners under MN Statutes section245I.04, subdivision 4
• Demonstrated experience working with BIPOC, immigrant, LGBTQ+, and other marginalized communities.

Responsibilities

• Lead follow-up engagement and provide short-term light case management services to recipients referred by the Responder Team, addressing needs such as housing, behavioral health, substance use, benefits, and social supports.
• Use trauma-informed and harm reduction approaches to build trust, stabilize situations, and connect riders to both immediate support and long-term care.
• Accompany riders to appointments, shelter intakes, or treatment programs as needed, providing transportation and advocacy to reduce barriers to access.
• Collaborate with county social services, coordinated entry systems, shelters, hospitals, culturally specific providers, and behavioral health partners to coordinate care.
• Document all outreach activities, service plans, and referrals in compliance with HIPAA, organizational standards, and Council reporting requirements.
• Participate in weekly clinical supervision meetings, case conferences, and supervision sessions to review service delivery, address challenges, and identify opportunities for improvement.
• Support the Responder Team in the field when needed, including responding to lower-priority incidents or providing logistical support.
• Educate riders and community stakeholders about available resources, rights, and pathways to stability.

Skills

Strong communication

Organization

Collaboration

Valid driver’s license

Education

Associate's degree in social work, psychology, or related field

Bachelor's degree in social work, psychology, public health, or related field

Certification as a Peer Support Specialist, Psychiatric Technician, or equivalent

Job description

Canopy Roots is seeking a Metro Transit Support Team Advocate to provide short-term follow-up and case management for riders engaged by the Community Response Team across Metro Transit services. Join a mission-driven organization delivering trauma-informed, equity-focused crisis support in the Twin Cities metro area.

Responsibilities include coordinating housing, behavioral health, and social service referrals, accompanying clients to appointments, and documenting progress in HIPAA-compliant