Meter Support Specialist - Hybrid, Client-Facing

Conservice; Logan (UT); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Conservice is seeking a Meter Specialist for its hybrid role in Logan, UT. The position focuses on frontline support for Billing & Account Management, resolving submetering issues, and aiding clients with invoicing, scheduling, and product troubleshooting.

The role emphasizes independent analysis, problem solving, and timely communication with internal teams. In-office days are Tuesday, Wednesday, and Thursday, with a hybrid work setup enabling some remote work.

Qualifications

• Ability to prioritize important and urgent work to meet deadlines.
• Able to solve a range of repeating issues.
• Able to independently analyze and reason to make unaided decisions.

Responsibilities

• Accept ZenDesk tickets in a FIFO method.
• Explain causes and effects to clients for concerns.
• Answer invoicing or WO status questions from NetSuite.
• Provide self-help documentation for properties to troubleshoot issues.

Skills

Prioritization

Analytical thinking

Customer service

Problem solving

Communication

Tools

CRM software

Job description

Conservice is seeking a Meter Specialist for its hybrid role in Logan, UT. The position focuses on frontline support for Billing & Account Management, resolving submetering issues, and aiding clients with invoicing, scheduling, and product troubleshooting.

The role emphasizes independent analysis, problem solving, and timely communication with internal teams. In-office days are Tuesday, Wednesday, and Thursday, with a hybrid work setup enabling some remote work.