Meters Specialist

Conservice; Logan (UT); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Conservice is seeking a Meter Specialist for its hybrid role in Logan, UT. The position focuses on frontline support for Billing & Account Management, resolving submetering issues, and aiding clients with invoicing, scheduling, and product troubleshooting.

The role emphasizes independent analysis, problem solving, and timely communication with internal teams. In-office days are Tuesday, Wednesday, and Thursday, with a hybrid work setup enabling some remote work.

Qualifications

• Ability to prioritize important and urgent work to meet deadlines.
• Able to solve a range of repeating issues.
• Able to independently analyze and reason to make unaided decisions.

Responsibilities

• Accept ZenDesk tickets in a FIFO method.
• Explain causes and effects to clients for concerns.
• Answer invoicing or WO status questions from NetSuite.
• Provide self-help documentation for properties to troubleshoot issues.

Skills

Prioritization

Analytical thinking

Customer service

Problem solving

Communication

Tools

CRM software

Job description

### ***Meter Specialist***## ***Department: Meters***## ***Location: Hybrid (In office Tuesday, Wednesday, and Thursday)******Wage: $19.40***### **Overview**Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.**Responsibilities*** Accept ZenDesk tickets in a First-in-First-out method (FIFO)* Offer cause and effect explanations to clients for concerns that they have* Answer any Invoicing questions or WO status questions from NetSuite* Provide Self-help documentation for Properties to troubleshoot their own issues* Troubleshoot high/low consumption issues* Troubleshoot DC/Repeater issues* Provide DIY install support and documentation* Provide feedback on knowledge documents to improve clarity and speed resolution* Provide feedback on repeating trends that could be automated or escalated to product and technology teams* Following up with Conservice team members to ensure that solutions are found* Organizing workload by filtering previously accepted tickets based on priority* Organize and track information to effectively prioritize work* Resolve or delegate client issues to relevant teams within 4 hours* Follow-up with other teams to ensure that solutions are being found* Other duties as assigned by leadership### Requirements**Qualifications*** Ability to prioritize important and urgent work to meet deadlines* Able to solve a range of repeating issues* Able to independently analyze and reason to make unaided decisions* Desire to develop technical and or Account skills for progression* Talent to stay positive and productive under pressure**Education & Experience*** Client facing role* Exposure to CRM technology solutions