Hybrid Member Support Specialist

Energyunited; Taylorsville (NC); Hybrid; USD 36,000 - 54,000; Full time

Job summary

EnergyUnited is seeking a Member Support Specialist I or II to provide high-quality member service by phone, email, and other channels from our Taylorsville location. You will assist with billing questions, move-ins/outs, and complex account issues while using CIS, Five9, AMI and OMS to research accounts.

The role offers hybrid work with training and advancement opportunities as you gain experience in energy services and customer care.

Qualifications

• Experience in customer service with a call center is preferred.
• Strong communication and problem-solving skills.
• Ability to handle cash and reconcile cash drawer.
• Familiarity with billing, payments, and account adjustments.
• Proficiency with Microsoft Office and ability to learn new systems.

Responsibilities

• Provide high-quality service to members by phone, email, and other channels.
• Assist members with billing questions, delinquent accounts, and service requests.
• Manage member accounts and process requests using established procedures.
• Reconcile the cash drawer and prepare daily bank deposits.
• Prepare weekly deposits for pickup by armored car service.
• Research and resolve member questions and complex billing issues.
• Explain rates, policies, procedures, products, services, and installation requirements.
• Use CIS, Five9, AMI and OMS to research accounts and assist members.
• Help members understand their electric usage and programs.
• Support move-in/out, payment arrangements, capital credits, and related needs.
• Assist builders, developers, and commercial/industrial accounts.
• Handle high volume of interactions with accuracy and professionalism.
• Support product offerings, including scheduling installations and handling questions.
• Identify problems and communicate them to Lead/Supervisor/Manager.
• Participate in training and special projects for the team.

Skills

Customer service

Multi-line phone system

Cash handling

Billing support

Microsoft Office

Account research

Problem solving

Communication

Education

Associate degree in related field

High school diploma + 4 years experience

Tools

CIS

Five9

AMI

OMS

Job description

EnergyUnited is seeking a Member Support Specialist I or II to provide high-quality member service by phone, email, and other channels from our Taylorsville location. You will assist with billing questions, move-ins/outs, and complex account issues while using CIS, Five9, AMI and OMS to research accounts.

The role offers hybrid work with training and advancement opportunities as you gain experience in energy services and customer care.