Metal Division Customer Service Rep – Fremont

Oldcastle BuildingEnvelope; Fremont (CA); Presencial; USD 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Industry‑competitive benefits

Work‑life balance

Bonus potential

Training and development

Descripción de la vacante

Oldcastle BuildingEnvelope (OBE) in Fremont, CA is hiring a Customer Service Representative – Metal Division to support the metal estimating and production teams by processing orders, coordinating hardware sourcing, and managing customer communication. The role ensures quotes convert to production-ready orders and helps reduce backlog in the Fremont metal department.

You will be a key link between customers, metal estimators, production, purchasing, transportation, and internal support teams,

Formación

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service experience in manufacturing, distribution, logistics, or similar.
• Experience in order entry, vendor coordination, or purchasing support preferred.
• Strong written and verbal communication skills.
• Experience managing customer interactions via phone and email.
• Proficiency with Microsoft Office applications; AS400/ERP experience preferred.
• Industry experience in metal, glass, hardware, or related building products is a plus.

Responsabilidades

• Process metal orders from estimating into AS400, ensuring accuracy in hardware, materials, and specifications.
• Manage inbound and outbound customer communication via phone, email, and chat.
• Coordinate with metal estimators, production, and purchasing to confirm lead times, vendor sourcing, and material availability.
• Support purchasing with vendor management, min/max capacities, and hardware sourcing across multiple suppliers.
• Monitor orders from entry through fulfillment and delivery.
• Provide customers with order updates, delivery inquiries, and service support.
• Maintain accurate records within AS400 and PrefWeb systems.
• Escalate complex issues to supervisors or estimating leadership.
• Provide coverage across staggered shifts to ensure phones are answered during operational hours.

Conocimientos

Customer service

Communication

Teamwork

Fast-paced

Educación

High school diploma or equivalent

Associate or bachelor’s degree preferred

Herramientas

AS400

ERP systems

Microsoft Office

Descripción del empleo

Oldcastle BuildingEnvelope (OBE) in Fremont, CA is hiring a Customer Service Representative – Metal Division to support the metal estimating and production teams by processing orders, coordinating hardware sourcing, and managing customer communication. The role ensures quotes convert to production-ready orders and helps reduce backlog in the Fremont metal department.

You will be a key link between customers, metal estimators, production, purchasing, transportation, and internal support teams,