Customer Support & Operations - Metal Fabrication

New Castle Metal, Inc.; Bensalem Township (Bucks County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Medical / Dental / Vision / Life

401(k) with employer match

Paid vacation and holidays

Yearly reviews and advancement basedon

Job summary

New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role blends customer-facing sales with back-end operations, including counter sales, production coordination for two machine operators, and inventory oversight.

You will manage inquiries, provide pricing quotes, process orders efficiently, and work with procurement to prevent shortages while logging maintenance tasks and equipment upkeep to minimize

Qualifications

• Experience in customer service/sales and logistics, manufacturing, or distribution operations.
• Comfortable with ERP systems to manage orders and inventory; CMMS/DMSI Agility experience a plus.
• Excellent time-management and ability to handle competing priorities.
• Clear, professional verbal and written communication with shop operators, customers, and management.
• Proactive mindset with ability to optimize workflows in a small-team environment.

Responsibilities

• Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
• Assist customers with product selection, provide pricing quotes, and process orders efficiently.
• Manage and optimize daily production workflow for two machine operators.
• Balance urgent requests with ongoing orders to minimize bottlenecks and maximize output.
• Conduct regular cycle counts and reconcile inventory data within the system.
• Coordinate with procurement or main hubs to order replenishment stock.
• Use MaintainX to log maintenance tasks, track equipment upkeep, and schedule downtime.
• Ensure equipment issues are documented and resolved quickly to minimize downtime.

Job description

New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role blends customer-facing sales with back-end operations, including counter sales, production coordination for two machine operators, and inventory oversight.

You will manage inquiries, provide pricing quotes, process orders efficiently, and work with procurement to prevent shortages while logging maintenance tasks and equipment upkeep to minimize