Technical Customer Service Rep – Metal Fabrication

Metalwyze Inc; City of Newburgh (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k) with discretionary match

Medical/Dental/Vision/Life Insurance

Job summary

MetalWyze in Newburgh, NY is seeking a full-time Customer Service Representative for the OEM Edge Metal division. You will serve as the primary contact for roofing partners, ensuring orders are handled with care, meeting production requirements and OEM tolerances.

You will read and interpret blueprints and shop drawings, enter detailed specifications into ABIS Adjutant, collaborate with procurement and production, and resolve shipping or order discrepancies with a solutions-focused approach.

Qualifications

• Read and interpret architectural blueprints, shop drawings, and specs.
• Navigate ABIS Adjutant ERP system.
• Experience in metal fabrication, roofing, or construction.
• Detail-oriented to OEM tolerances and quality.
• Excellent communication with manufacturers, contractors, and production.

Responsibilities

• Process orders for roofing vendors per drawings and tolerances.
• Perform quantity take-offs and technical reviews from drawings.
• Input order specs into ABIS Adjutant and translate to shop-floor instructions.
• Coordinate with procurement on feasibility, materials, lead times.
• Prioritize production schedules with Operations Manager.
• Handle customer inquiries and resolve shipping/order discrepancies.
• Manage inventory inquiries for coil colors/gauges.
• Resolve design conflicts to minimize scrap and delays.
• Know MetalWyze fabrication capabilities and advise on value engineering.
• Perform other duties as assigned.

Skills

Blueprint reading

ERP/MRP systems

Attention to detail

Communication skills

Customer service mindset

Tools

ABIS Adjutant

Job description

MetalWyze in Newburgh, NY is seeking a full-time Customer Service Representative for the OEM Edge Metal division. You will serve as the primary contact for roofing partners, ensuring orders are handled with care, meeting production requirements and OEM tolerances.

You will read and interpret blueprints and shop drawings, enter detailed specifications into ABIS Adjutant, collaborate with procurement and production, and resolve shipping or order discrepancies with a solutions-focused approach.