Customer Service Representative - Metal

Oldcastle BuildingEnvelope; Strongsville (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Potential for annual raises and bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope is seeking a dedicated individual for a customer service role in Strongsville, Ohio. The candidate should have at least a year of customer service experience and 1-2 years in the construction or manufacturing sector. Responsibilities include maintaining product knowledge, managing customer expectations, and coordinating between sales and production. The job also offers competitive benefits, work-life balance, and a pay-for-performance culture that rewards hard work.

Qualifications

• Minimum of 1 year of previous customer service experience in a customer-facing role.
• 1-2 years experience in construction or manufacturing industry.
• Strong ability to read and communicate requirements in fractions.

Responsibilities

• Maintain broad knowledge of products and services.
• Document customer interactions and transactions.
• Coordinate between sales and production.

Skills

Customer service experience

Organizational skills

Attention to detail

Communication skills

Teamwork

Ability to work independently

Tools

AS400

SAP

Job description

Overview

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to modern retail experiences, our teams contribute architectural glass and building products to projects that shape how people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.

Responsibilities

• Maintain broad knowledge of products and services of the organization
• Document customer interactions and transactions
• Data entry of faxed, emailed, and phoned in orders for production
• Coordinate between sales and production to meet customer expectations
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time
• Coordinate and resolve product or service problems
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job
• Any additional duties as assigned by management
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job

Qualifications

• A minimum of 1 year previous customer service experience in customer-facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Preferred experience with AS400, SAP
• Strong organizational and listening skills
• Ability to work overtime when required
• Strong attention to detail
• Great ability to work in a team environment and independently
• Coordinate and prioritize work with deadlines
• Excellent written and verbal communication skills
• Strong ability to read and communicate requirements in fractions
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications
• Up to 10% of role involves working in a manufacturing floor environment

Benefits

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work‑life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses
• Training – we will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.