Metadata Coordinator, Gracenote Metadata Verification (Temporary)

A+E Global Media; Stamford (CT); Hybrid; USD 36,000 - 47,000; Full time

Job summary

A+E Global Media is seeking a Metadata Coordinator for Gracenote metadata verification on a temporary basis. You will oversee verification, reconciliation, and accuracy of program metadata, acting as the primary contact for Gracenote issues and coordinating with internal teams.

You will manage Airtable references, track discrepancies, and drive process improvements in verification workflows to reduce manual effort and improve data quality.

Qualifications

• BA/BS degree or equivalent experience is preferred.
• 2–3 years in metadata publishing is preferred; Gracenote experience a plus.
• Experience with entertainment, media, television, or digital content metadata preferred.
• Must be detail-oriented with exceptional organizational, time management and communication skills.
• Proactive work ethic with accuracy-focused workflow discipline.
• Experience with metadata best practices and taxonomy is a plus.
• Experience with XML metadata and video encoding technologies is a plus.
• Experience with digital delivery protocols and technologies (FTP, SFTP, Aspera) is a plus.
• Experience with Zendesk as a ticketing system and Airtable or similar tools is a plus.

Responsibilities

• Verify and reconcile program and episode metadata against Gracenote; ensure IDs, titles, and sequencing are accurate.
• Maintain and manage the Gracenote verification Airtable base for cross-referencing identifiers and status.
• Review episode sequencing, identify mismatches, and coordinate corrections with teams.
• Open, document, and track Zendesk tickets for metadata discrepancies and resolutions.
• Lead Gracenote meetings; communicate issues and coordinate follow-ups with representatives.
• Collaborate with Metadata Operations, Content Operations, Technology, and internal stakeholders to resolve discrepancies.
• Document verification procedures, escalation paths, and workflow requirements; report status as needed.

Skills

Detail-oriented

Organizational skills

Time management

Communication skills

Proactive work ethic

Cross-functional collaboration

Own partner-facing workflows

Education

BA/BS Degree preferred or equivalent experience

Tools

Airtable

Zendesk

XML metadata

Job description

A+E Global Media offers a work environment where employees collaborate in office 3 times per week. New hires must be commutable to one of our current office locations in New York City, Los Angeles, Chicago, and Stamford, CT. Please refer to the job description for any specific division requirements.

Division Story

A+E’s Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We’ve reinvented the way A+E leverages technology to produce and sell world-class content. We’ve modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

Job Description

THE ROLE: Metadata Coordinator, Gracenote Metadata Verification (Temporary)

The Metadata Coordinator will be responsible for overseeing the verification, reconciliation, and ongoing accuracy of program metadata between internal A+E Global Media systems and Gracenote. This role will serve as a primary operational point of contact for Gracenote-related metadata issues, ensuring that program identifiers, episode titles, sequencing, and artwork are accurately represented and aligned across platforms.

The role will also partner closely with internal Technology and Metadata Operations teams to identify opportunities to streamline and automate verification workflows, reduce manual reconciliation, and improve overall metadata quality.

More About What You’ll Do

Metadata Verification & Reconciliation: Perform ongoing verification of program and episode metadata against Gracenote, ensuring accurate alignment of program IDs, episode titles, and episode sequencing.

Airtable Management: Maintain and manage the Gracenote verification Airtable base used to cross-reference internal and Gracenote identifiers, episode titles, sequencing, verification status, and outstanding discrepancies.

Episode Sequencing Validation: Review and validate episode sequencing between internal metadata and Gracenote records, identifying mismatches and coordinating corrections when necessary.

Issue Tracking & Resolution: Open, document, and track Zendesk tickets through Gracenote's support portal for metadata discrepancies and reconciliation requests. Maintain visibility into outstanding issues and follow through to resolution.

Gracenote Relationship Management: Serve as the operational lead for Gracenote-specific meetings and discussions. Communicate outstanding issues, elevate high-priority discrepancies, provide internal context, and coordinate follow-up actions with Gracenote representatives.

Cross-Functional Collaboration: Work closely with Metadata Operations, Content Operations, Technology, and other internal stakeholders to investigate and resolve metadata discrepancies that may impact downstream distribution or content discovery.

Documentation & Reporting: Maintain clear documentation of verification procedures, escalation paths, recurring issues, and workflow requirements. Provide status updates on outstanding Gracenote discrepancies and reconciliation efforts as needed.

Basic Qualifications

• BA/BS Degree preferred or equivalent experience.
• 2-3 years prior experience in the metadata publishing environment is preferred. Gracenote experience a plus.]
• Experience working with entertainment, media, television, or digital content metadata preferred.
• Must be detail-oriented with exceptional organizational, time management and communication skills.
• Proactive work ethic while maintaining a keen focus on accuracy in a detailed oriented workflow is a must.
• Experience with metadata best practices, taxonomy a plus.
• Experience with XML metadata and video encoding technologies is a plus.
• Experience with digital delivery protocols and technologies a plus (FTP, SFTP, Aspera).
• Experience working with ticketing systems such as Zendesk.
• Experience with Airtable or similar database/workflow management tools.
• Strong attention to detail with the ability to identify discrepancies across large sets of metadata.
• Comfortable working with program identifiers, episodic hierarchies, titles, sequencing, and other structured metadata.
• Ability to communicate effectively with both internal technical teams and external partners.
• Ability to independently own partner-facing workflows while collaborating across multiple internal teams.

The Ideal Candidate Will Have

• Positive attitude with a desire to excel in a team-oriented culture.
• The ability to ensure a high-quality and consistent metadata experience for our viewership in support of the enterprise.
• Ability to work collaboratively across a highly cross-functional and fast-paced environment.
• Passion for new technology and a desire to work in the entertainment/media industry.
• Strong organizational and time-management skills to manage multiple tasks and meet deadlines.

Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third party vendor with a duration/tenure of no longer than eighteen (18) months.

Compensation

Contract Hourly Pay Rate: $30.00

The pay rate displayed serves as a good faith estimate for this role. Compensation for the role will be based on a number of different factors such as a candidate’s qualifications, skills, competencies, location, and experience. Learn more at www.aegm.com/careers.

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.

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