Metadata Coordinator, Gracenote Metadata Verification (Temporary)

A&E Television Networks, LLC; Stamford (CT); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Hybrid work model

Equal employment opportunity employer

Job summary

A+E Global Media is seeking a Metadata Coordinator to oversee verification and reconciliation of program metadata with Gracenote. You will manage Airtable references, validate episode sequencing, and track issues via Zendesk, partnering with Technology and Metadata Operations teams to improve workflows.

Ideal candidates bring 2–3 years in metadata publishing, strong attention to detail, and experience with XML metadata and delivery protocols.

Qualifications

• BA/BS degree preferred or equivalent experience.
• 2-3 years metadata publishing experience preferred.
• Gracenote experience a plus.
• Experience with entertainment metadata preferred.
• Detail-oriented with strong organizational and communication skills.
• Experience with XML metadata and video encoding is a plus.
• Experience with digital delivery protocols (FTP, SFTP, Aspera).
• Experience with Zendesk and Airtable.

Responsibilities

• Verify and reconcile program and episode metadata with Gracenote.
• Maintain Airtable base to cross-reference IDs and titles.
• Validate episode sequencing and coordinate corrections.
• Open and track Zendesk tickets for discrepancies.
• Lead Gracenote meetings and relay status updates.
• Collaborate with Metadata Operations, Content Operations and Tech.
• Document procedures and provide status reports.

Skills

Attention to detail

Communication skills

Time management

Zendesk experience

Airtable

XML metadata

FTP/SFTP/Aspera

Gracenote knowledge

Cross-functional collaboration

Education

BA/BS degree or equivalent experience

Tools

Zendesk

Airtable

Gracenote

XML metadata

FTP/SFTP/Aspera

Job description

A+E Global Media offers a work environment where employees collaborate in office 3 times per week. New hires must be commutable to one of our current office locations in New York City, Los Angeles, Chicago, and Stamford, CT. Please refer to the job description for any specific division requirements. Division Story A+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our "Technology Code", we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

THE ROLE:

Metadata Coordinator will be responsible for overseeing the verification, reconciliation, and ongoing accuracy of program metadata between internal A+E Global Media systems and Gracenote. This role will serve as a primary operational point of contact for Gracenote-related metadata issues, ensuring that program identifiers, episode titles, sequencing, and artwork are accurately represented and aligned across platforms. The role will also partner closely with internal Technology and Metadata Operations teams to identify opportunities to streamline and automate verification workflows, reduce manual reconciliation, and improve overall metadata quality.

MORE ABOUT WHAT YOU'LL DO:

• Metadata Verification & Reconciliation: Perform ongoing verification of program and episode metadata against Gracenote, ensuring accurate alignment of program IDs, episode titles, and episode sequencing.
• Airtable Management: Maintain and manage the Gracenote verification Airtable base used to cross-reference internal and Gracenote identifiers, episode titles, sequencing, verification status, and outstanding discrepancies.
• Episode Sequencing Validation: Review and validate episode sequencing between internal metadata and Gracenote records, identifying mismatches and coordinating corrections when necessary.
• Issue Tracking & Resolution: Open, document, and track Zendesk tickets through Gracenote's support portal for metadata discrepancies and reconciliation requests. Maintain visibility into outstanding issues and follow through to resolution.
• Gracenote Relationship Management: Serve as the operational lead for Gracenote-specific meetings and discussions. Communicate outstanding issues, elevate high priority discrepancies, provide internal context, and coordinate follow-up actions with Gracenote representatives.
• Cross-Functional Collaboration: Work closely with Metadata Operations, Content Operations, Technology, and other internal stakeholders to investigate and resolve metadata discrepancies that may impact downstream distribution or content discovery.
• Documentation & Reporting: Maintain clear documentation of verification procedures, escalation paths, recurring issues, and workflow requirements. Provide status updates on outstanding Gracenote discrepancies and reconciliation efforts as needed.

BASIC QUALIFICATIONS

• BA/BS Degree preferred or equivalent experience.
• 2-3 years prior experience in the metadata publishing environment is preferred.
• Gracenote experience a plus.
• Experience working with entertainment, media, television, or digital content metadata preferred.
• Must be detail-oriented with exceptional organizational, time management and communication skills.
• Proactive work ethic while maintaining a keen focus on accuracy in a detailed oriented workflow is a must.
• Experience with metadata best practices, taxonomy a plus.
• Experience with XML metadata and video encoding technologies is a plus.
• Experience with digital delivery protocols and technologies a plus (FTP, SFTP, Aspera).
• Experience working with ticketing systems such as Zendesk.
• Experience with Airtable or similar database/workflow management tools.
• Strong attention to detail with the ability to identify discrepancies across large sets of metadata.
• Comfortable working with program identifiers, episodic hierarchies, titles, sequencing, and other structured metadata.
• Ability to communicate effectively with both internal technical teams and external partners.
• Ability to independently own partner-facing workflows while collaborating across multiple internal teams.

THE IDEAL CANDIDATE WILL HAVE:

• Positive attitude with a desire to excel in a team-oriented culture.
• The ability to ensure a high-quality and consistent metadata experience for our viewership in support of the enterprise.
• Ability to work collaboratively across a highly cross-functional and fast-paced environment.
• Passion for new technology and a desire to work in the entertainment/media industry.
• Strong organizational and time-management skills to manage multiple tasks and meet deadlines.

Compensation Contract Hourly Pay Rate: $30.00 The pay rate displayed serves as a good faith estimate for this role. Compensation for the role will be based on a number of different factors such as a candidate’s qualifications, skills, competencies, location, and experience.

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an affirmative action / equal opportunity employer / disabled / veterans. A+E Global Media® is a collection of culture brands that includes A&E®, The HISTORY® Channel, Lifetime®, LMN®, FYI®, VICE TV and BIOGRAPHY®. We are in seven out of 10 American homes and have a cumulative reach of 342 million people worldwide. We also have 500+ million digital users across our sites and streaming apps, which include A&E Crime Central, HISTORY Vault and Lifetime Movie Club. We are in the story business, and just as the industry and art form have evolved, so have we. Since our founding in 1983 with just two cable channels, we have grown into a multiplatform, multimedia, multigenre content creator. To learn more, please visit us at aegm.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin and will not be discriminated against on the basis of disability.

EEO Law and Supplemental Information If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail] For additional information and review please contact [e-mail]