Metadata Coordinator, Gracenote Metadata Verification (Temporary)

aenetworks; Stamford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

A+E Global Media is seeking a Metadata Coordinator, Gracenote Metadata Verification (Temporary) to oversee the verification, reconciliation, and ongoing accuracy of program metadata between internal systems and Gracenote. You will be the primary operational contact for Gracenote-related issues and partner with Technology and Metadata Operations to streamline workflows.

The role requires coordinating verification, episode sequencing, and discrepancies across platforms, with a focus on accuracy,

Qualifications

• BA/BS degree preferred or equivalent experience.
• 2–3 years prior experience in the metadata publishing environment is preferred.
• Experience with entertainment/media metadata is preferred.
• Must be detail-oriented with exceptional organizational and communication skills.
• Proactive work ethic with accuracy in detailed workflows.
• Experience with metadata best practices, taxonomy is a plus.
• Experience with XML metadata and video encoding technologies is a plus.
• Experience with digital delivery protocols (FTP/SFTP/Aspera) is a plus.
• Experience with Zendesk and Airtable is helpful.

Responsibilities

• Verify and reconcile program and episode metadata with Gracenote.
• Maintain and manage Airtable base for cross-reference of identifiers and statuses.
• Validate episode sequencing between internal metadata and Gracenote records.
• Open and track Zendesk tickets for metadata discrepancies and resolutions.
• Lead Gracenote-related meetings and coordinate follow-ups with partners.
• Collaborate with Metadata Operations, Content Operations, Technology and other teams to resolve metadata discrepancies.
• Document verification procedures and provide status updates on discrepancies.

Skills

Detail-oriented

Organization

Communication

Time management

Proactive work ethic

Cross-team collaboration

Education

BA/BS Degree

Tools

Zendesk

Airtable

XML metadata

Video encoding

FTP/SFTP/Aspera

Job description

A+E Global Media offers a work environment where employees collaborate in office 3 times per week. New hires must be commutable to one of our current office locations in New York City, Los Angeles, Chicago, and Stamford, CT. Please refer to the job description for any specific division requirements.

Division Story

A+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our "Technology Code", we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

Job Description

THE ROLE: Metadata Coordinator, Gracenote Metadata Verification (Temporary) The Metadata Coordinator will be responsible for overseeing the verification, reconciliation, and ongoing accuracy of program metadata between internal A+E Global Media systems and Gracenote. This role will serve as a primary operational point of contact for Gracenote-related metadata issues, ensuring that program identifiers, episode titles, sequencing, and artwork are accurately represented and aligned across platforms. The role will also partner closely with internal Technology and Metadata Operations teams to identify opportunities to streamline and automate verification workflows, reduce manual reconciliation, and improve overall metadata quality.

MORE ABOUT WHAT YOU'LL DO:

• Metadata Verification & Reconciliation : Perform ongoing verification of program and episode metadata against Gracenote, ensuring accurate alignment of program IDs, episode titles, and episode sequencing.
• Airtable Management: Maintain and manage the Gracenote verification Airtable base used to cross-reference internal and Gracenote identifiers, episode titles, sequencing, verification status, and outstanding discrepancies.
• Episode Sequencing Validation: Review and validate episode sequencing between internal metadata and Gracenote records, identifying mismatches and coordinating corrections when necessary.
• Issue Tracking & Resolution: Open, document, and track Zendesk tickets through Gracenote's support portal for metadata discrepancies and reconciliation requests. Maintain visibility into outstanding issues and follow through to resolution.
• Gracenote Relationship Management: Serve as the operational lead for Gracenote-specific meetings and discussions. Communicate outstanding issues, elevate high-priority discrepancies, provide internal context, and coordinate follow-up actions with Gracenote representatives.
• Cross-Functional Collaboration: Work closely with Metadata Operations, Content Operations, Technology, and other internal stakeholders to investigate and resolve metadata discrepancies that may impact downstream distribution or content discovery.
• Documentation & Reporting: Maintain clear documentation of verification procedures, escalation paths, recurring issues, and workflow requirements. Provide status updates on outstanding Gracenote discrepancies and reconciliation efforts as needed.

BASIC QUALIFICATIONS

• BA/BS Degree preferred or equivalent experience.
• 2-3 years prior experience in the metadata publishing environment is preferred. Gracenote experience a plus].
• Experience working with entertainment, media, television, or digital content metadata preferred.
• Must be detail-oriented with exceptional organizational, time management and communication skills.
• Proactive work ethic while maintaining a keen focus on accuracy in a detailed oriented workflow is a must.
• Experience with metadata best practices, taxonomy a plus.
• Experience with XML metadata and video encoding technologies is a plus.
• Experience with digital delivery protocols and technologies a plus (FTP, SFTP, Aspera).
• Experience working with ticketing systems such as Zendesk.
• Experience with Airtable or similar database/workflow management tools.
• Strong attention to detail with the ability to identify discrepancies across large sets of metadata.
• Comfortable working with program identifiers, episodic hierarchies, titles, sequencing, and other structured metadata.
• Ability to communicate effectively with both internal technical teams and external partners.
• Ability to independently own partner-facing workflows while collaborating across multiple internal teams.

THE IDEAL CANDIDATE WILL HAVE:

• Positive attitude with a desire to excel in a team-oriented culture.
• The ability to ensure a high-quality and consistent metadata experience for our viewership in support of the enterprise.
• Ability to