MES Analyst

Pentangle Tech Services | P5 Group; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Pentangle Tech Services | P5 Group is seeking a skilled MES support engineer to maintain and optimize Manufacturing Execution System software across client sites in the United States. You will monitor performance, troubleshoot issues, and ensure operations stay aligned with SLAs and compliance requirements.

Candidates should have ITAR compliance experience, 5 years of MES software experience (DELMIA Apriso preferred; other platforms OK), 3 years in troubleshooting and customer support, and the

Qualifications

• 5+ years of MES software experience.
• ITAR compliance experience.
• 3+ years troubleshooting and customer support.
• Willingness to travel within the US.

Responsibilities

• Monitor, analyze and troubleshoot software performance.
• Adhere to SLA requirements and ensure system compliance.
• Provide user training and support; handle queries and tickets.
• Collaborate with client teams for seamless integration and ongoing support.

Skills

MES software

Troubleshooting

Customer support

ITAR compliance

Travel readiness

Tools

DELMIA Apriso

Rockwell

Siemens Opcenter

Proficy Smart Factory

Job description

Supporting the client by ensuring optimal performance and continued support of the Manufacturing Execution System software. This includes regular monitoring of systems operations, troubleshooting, and identification of problems and their resolution or escalation to ensure interconnected software systems are working as designed, ensuring operational efficiency, compliance assurance, and enabling Data Driven decision making)

Provide support for Systems Maintenance and Optimization

• Monitoring, analyzing and troubleshooting software performance
• Adherence to Service Level Agreement requirements
• Ensuring compliance with system requirements

Provide support and collaboration

• Identifying solutions to streamline manufacturing process issues
• Collaborating with production teams to ensure seamless integration of and ongoing support applications
• Providing testing, debugging support, and reporting

User support and training

• Providing training and support to end-users as may be required
• Addressing user queries, reporting and issue resolution tickets
• Escalate issues to next level support as needed.

Identifying areas for Process Improvement

Qualifications

• ITAR compliance experience
• 5 years - expertise with MES software (DELMIA Apriso preferred, other expertise, such as Rockwell, Siemens Opcenter, Proficy Smart Factory, is acceptable)
• 3 years - Troubleshooting and customer support experience
• Ability to travel periodically to client sites within the US, if required