MES Systems Analyst — Drive Manufacturing Excellence

Pentangle Tech Services | P5 Group; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Pentangle Tech Services | P5 Group is seeking an MES support professional to ensure optimal performance and continued support of MES software. Responsibilities include monitoring system operations, troubleshooting, and escalation to resolve issues to maintain operational efficiency and data-driven decision making.

The role requires ITAR compliance experience, 5 years of MES software expertise including Aprios, 3 years of troubleshooting and customer support, and occasional travel to client sites

Qualifications

• ITAR compliance experience required.
• 5 years' experience with MES software (Aprios mandatory).
• 3 years' troubleshooting and customer support experience.
• Ability to travel periodically to client sites within the US.

Responsibilities

• Provide monitoring, analysis and troubleshooting of MES software performance and system operations.
• Ensure adherence to Service Level Agreement requirements and compliance with system requirements.
• Collaborate with production teams to ensure seamless integration and ongoing support of applications.
• Provide testing, debugging support, and reporting; deliver user training as needed.
• Escalate complex issues to higher-level support as needed and identify opportunities for process improvement.

Skills

ITAR compliance

Customer support

Travel readiness

Tools

Aprios MES

Rockwell

Siemens Opcenter

Proficy Smart Factory

Job description

Pentangle Tech Services | P5 Group is seeking an MES support professional to ensure optimal performance and continued support of MES software. Responsibilities include monitoring system operations, troubleshooting, and escalation to resolve issues to maintain operational efficiency and data-driven decision making.

The role requires ITAR compliance experience, 5 years of MES software expertise including Aprios, 3 years of troubleshooting and customer support, and occasional travel to client sites