Merchant Services Onboarding Specialist I

Opportunities at Towne; Suffolk (VA); Presencial; USD 45.000 - 55.000; Jornada completa

Descripción de la vacante

TowneBank in Suffolk, VA is seeking a Merchant Services Representative I to support onboarding and implementation for merchants and serve as a customer-service escalation point. The role focuses on training, product functionality education, and issue resolution to ensure smooth onboarding and ongoing satisfaction.

The position emphasizes strong communication, multitasking, and problem-solving within a fast-paced banking environment. On-site, full-time with a competitive compensation range.

Formación

• Strong listening, verbal, and written communication skills are essential.
• Excellent interpersonal skills—patience, understanding and empathy for the customer.
• Team player; results-driven, data-gathering problem solver.
• Driven to dig into the details of an issue or process to solve member problems.
• Proactive and takes ownership of tasks and issues and follows through to resolution.

Responsabilidades

• Maintain an in-depth understanding of the software and equipment members are using.
• Assist merchants with the implementation of third-party software.
• Educates customers on product functionality and value to increase satisfaction and success.
• Act as the point of escalation for customer service inquiries.
• Work with the members to solve complex onboarding and integration issues.
• Provide merchant documentation to processor including research requests, cost analysis and bid requests.
• Download and reprogram merchant terminals and provide on-site installation and training.
• Resolve POS gateway and software inquiries.
• Provide guidance on portal enrollment, resets, and functionality.

Descripción del empleo

TowneBank in Suffolk, VA is seeking a Merchant Services Representative I to support onboarding and implementation for merchants and serve as a customer-service escalation point. The role focuses on training, product functionality education, and issue resolution to ensure smooth onboarding and ongoing satisfaction.

The position emphasizes strong communication, multitasking, and problem-solving within a fast-paced banking environment. On-site, full-time with a competitive compensation range.