Merchant Services Onboarding & Support Specialist

TowneBank; Suffolk (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

TowneBank in Suffolk is seeking a Merchant Services Representative I to support our Suffolk market. The role focuses on implementation, training, and escalation for merchant customers, delivering friendly, knowledgeable service to ensure smooth onboarding and ongoing success.

Ideal candidates have 3+ years in banking, strong communication, and hands-on experience with POS systems and merchant software. This is a full-time, on-site position offering a competitive salary and growth opportunities.

Qualifications

• 3+ years of banking experience.
• Bachelor's degree required.
• Strong listening and written communication skills.

Responsibilities

• Maintain understanding of software and equipment used by members.
• Assist merchants with onboarding and third-party software implementation.
• Educate customers on product functionality and value to improve satisfaction.
• Serve as escalation point for customer service inquiries.
• Resolve onboarding issues and coordinate with management as needed.
• Provide on-site installation and training for merchant terminals.
• Answer questions on portals, transactions, and settlement.

Skills

Merchant services

Customer support

Onboarding

Troubleshooting

Attention to detail

Banking experience

Communication

Education

Bachelor's degree

Tools

POS systems

Job description

TowneBank in Suffolk is seeking a Merchant Services Representative I to support our Suffolk market. The role focuses on implementation, training, and escalation for merchant customers, delivering friendly, knowledgeable service to ensure smooth onboarding and ongoing success.

Ideal candidates have 3+ years in banking, strong communication, and hands-on experience with POS systems and merchant software. This is a full-time, on-site position offering a competitive salary and growth opportunities.