Merchant Onboarding & Support Specialist

TowneBank; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

TowneBank in Charlotte, NC is looking for a Full-Time Merchant Support Specialist to offer implementation and training for new and existing merchants. The role includes troubleshooting issues, educating customers, and providing exceptional support to enhance member satisfaction.

This position requires strong communication skills, advanced technology knowledge, and a proactive approach to problem-solving. Ideal candidates should have experience in the merchant industry and a minimum of 3 years in banking.

Qualifications

• Strong listening and communication skills essential.
• 3+ years of banking experience required.
• Extensive experience within the merchant industry.

Responsibilities

• Provide implementation and training support to merchants.
• Educate customers on product functionality.
• Resolve complex onboarding and integration issues.

Skills

Strong listening, verbal, and written communication skills

Excellent interpersonal skills

Team player

Strong organizational skills

Advanced computer skills

Extensive experience within the merchant industry

Education

Bachelor's Degree

Tools

Excel

Word

Power Point

Adobe

Outlook

Job description

TowneBank in Charlotte, NC is looking for a Full-Time Merchant Support Specialist to offer implementation and training for new and existing merchants. The role includes troubleshooting issues, educating customers, and providing exceptional support to enhance member satisfaction.

This position requires strong communication skills, advanced technology knowledge, and a proactive approach to problem-solving. Ideal candidates should have experience in the merchant industry and a minimum of 3 years in banking.