Merchant Sales Leader: Growth, Teams & Strategy

KeyBank; Portland (OR); Hybrid; USD 116,000 - 216,000; Full time

Job summary

KeyBank is seeking a Merchant Sales Leader to guide a team of Merchant Advisors and sales support across a broad geography. You will lead efforts to acquire new clients and deepen relationships by delivering merchant solutions that help businesses thrive, while collaborating on tools and resources for the team.

The role emphasizes coaching, onboarding, and education, with a strong focus on performance, training, and cross‑functional collaboration to drive revenue.

Responsibilities

• Lead, manage and provide direction to a team of Merchant Advisors and sales support staff across a diverse geography in support of Key Merchant Services clients within assigned region or functional area
• Lead team to acquire new relationship clients and deepen existing relationships by providing merchant solutions to help clients manage their businesses
• Contributes to the development of training programs for Merchant Services Sales Advisors
• Contributes to the development of marketing material for Merchant Services
• Collaborates within and outside of Business Banking with leaders to drive business opportunities through the consumer channel
• Team will perform pre & post call planning support for identifying opportunities
• Ensure an expert team responsible for navigating Merchant tools and systems
• Lead the Merchant onboarding and education process for clients; contributes on design and delivery of job aids and workshops for end users
• Team will proactively work a targeted book of business for assigned regions
• Coaches to the Merchant value proposition and defined client experiences and directs the team's efforts through utilization of consistent sales and service processes/tools
• Maintains an in-depth knowledge of competitive products and services to support the awareness of the team
• Fosters an environment for learning/best practice sharing and accountability; drives the performance and sustained success of the team
• Creates and sustains a dynamic culture of quality through performance management, compensation and reward/recognition programs
• Motivate and empower team members in the successful performance of their responsibilities while encouraging innovation and creating change agents
• Establishes high standards for work quality and provides opportunities for career growth in order to develop and retain a highly trained and motivated staff
• Establishes and tracks performance objectives for the team; manages and evaluates managers performance to established objectives.
• Partners with Business Banking Sales Leaders, SBA, Servicing and Product Management in identifying opportunities to deliver Key's value proposition to acquire new clients, while deepening and retaining existing client relationships
• Works closely with Business Banking executives to set revenue and profitability targets. Works to develop regional new business and referral opportunities

Job description

KeyBank is seeking a Merchant Sales Leader to guide a team of Merchant Advisors and sales support across a broad geography. You will lead efforts to acquire new clients and deepen relationships by delivering merchant solutions that help businesses thrive, while collaborating on tools and resources for the team.

The role emphasizes coaching, onboarding, and education, with a strong focus on performance, training, and cross‑functional collaboration to drive revenue.