Merchant Risk & Operations Specialist II

WEX; Portland (ME); Presencial; USD 56.000 - 67.000; Jornada completa

Descripción de la vacante

WEX is seeking a Merchant Risk professional in Portland, ME to set up newly contracted merchants, configure terms, and administer existing accounts across multiple applications. You’ll balance financial risk with positive merchant experience while driving operational excellence through automation and process improvements.

The role emphasizes audits, issue resolution, and strong stakeholder collaboration to sustain high service levels, accuracy, and timely processing within a dynamic environment.

Formación

• Bachelor’s degree and/or minimum of 2-4 years of experience in a comparable operations role.
• Effective verbal and written communication skills.
• Results driven, action orientated and self-motivated.
• Flexible/Adaptable to change.
• Ability to collaborate cross-functionally; interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams.
• Strong accounting, analytical, and problem solving skills.
• Excellent time management, prioritization skills, goals setting, planning and work scheduling skills.
• Must successfully pass a background investigation.

Responsabilidades

• Data entry and configuration of merchant financial terms.
• Responding to requests from stakeholders with appropriate urgency.
• Management of maintenance or other requests within deadlines and with minimal errors.
• Seeking and implementing opportunities for efficiency and process improvement.
• Issue investigation and resolution to improve merchant satisfaction and reduce risk.
• Manage relationships by building client satisfaction and coordinating communication between stakeholders and functional areas.
• Ensure compliance with internal controls, procedures and contracts.
• Produce and review audit/volume/performance reports and ensure accuracy.

Conocimientos

Communication

Analytical

Attention to detail

Time management

Problem solving

Educación

Bachelor’s degree

Herramientas

Excel

Descripción del empleo

WEX is seeking a Merchant Risk professional in Portland, ME to set up newly contracted merchants, configure terms, and administer existing accounts across multiple applications. You’ll balance financial risk with positive merchant experience while driving operational excellence through automation and process improvements.

The role emphasizes audits, issue resolution, and strong stakeholder collaboration to sustain high service levels, accuracy, and timely processing within a dynamic environment.